Office Services Specialist
Company: DHRM
Location: Suffolk
Posted on: April 1, 2026
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Job Description:
Title: Office Services Specialist State Role Title: Admin and
Office Spec II Hiring Range: $37,000 - $43,545 Pay Band: 2 Agency:
Virginia Department of Health Location: WESTERN TIDEWATER HQ Agency
Website: www.vdh.virginia.gov Recruitment Type: General Public - G
Job Duties Do you enjoy working with the public? The Western
Tidewater Health District is seeking highly organized and
customer-focused Office Service Specialists with clinical
experience to join our healthcare team. This role plays a pivotal
part in ensuring smooth clinic operations by managing front-office
responsibilities including patient scheduling, registration, and
insurance verification. The successful candidates will demonstrate
excellent communication skills, attention to detail, and a
commitment to delivering exceptional service to a diverse patient
population. We are seeking to fill several positions with this
posting. Two of the positions will be primarily based in the
Suffolk Health Department but may require occasional work at the
Isle of Wight Health Department in Smithfield. The other position
will be based at the Isle of Wight Health Department and may
require occasional work at the Suffolk Health Department. Duties
include: Clinic Operations: Open and close the medical clinic,
ensuring a secure and welcoming environment. Patient Interaction:
Greet patients and visitors, schedule appointments, and check in
patients while verifying accurate registration information.
Insurance and Billing: Verify insurance information and process
billing during patient registration, ensuring timely submission of
claims. Records Management: Enter patient visit encounters into the
database and establish and maintain all patient records. Payment
Processing: Collect payments from patients and prepare daily
deposits, reconciling end-of-day transactions to maintain financial
accuracy. Vital Records Management: Serve as the vital records
registrar, ensuring the accurate collection, maintenance, and
issuance of vital records, including birth and death certificates.
The Virginia Department of Health (VDH) is dedicated to protecting
and promoting the health of Virginians. The VDH is made up of a
statewide Central Office in Richmond and 33 local health districts.
The Virginia Department of Health offers 12 paid holidays, medical,
dental, vision and life insurance, retirement plans (including 401a
Cash Match and 457 Deferred Compensation Plan) as well as sick,
family/personal, and annual leave. Minimum Qualifications Knowledge
of office principles and practices Working knowledge of word
processing and spreadsheet software applications Ability to
interpret and follow established procedures and guidelines Ability
to communicate effectively with internal and external customers,
verbally and in writing Considerable skill in the operation of
standard office equipment Additional Considerations Experience in a
medical office setting Bilingual skills or ability to communicate
effectively with non-English-speaking population Special
Instructions You will be provided a confirmation of receipt when
your application and/or résumé is submitted successfully. Please
refer to “Your Application” in your account to check the status of
your application for this position. Employment is contingent upon
satisfactory results of a state and federal criminal history
background check and the Department of Social Service’s Child Abuse
and Neglect Central Registry check, U.S. HHSIG Exclusion List
check, employment reference check and E-Verify. Other financial,
credit, driving, background checks or completion of Statement of
Economic Interests may be required for certain positions. VDH
accepts only on-line applications. Faxed, mailed, or e-mailed
applications will not be considered. Applications are accepted
until 11:55 p.m. on the job closing date. Applications and/or
resumes should include relevant work history which indicates your
qualifications for this position. It is the policy of the
Commonwealth and VDH that all aspects of human resource management
be conducted without regard to race (or traits historically
associated with race including hair texture, hair type, and
protective hairstyles such as braids, locks, and twists); sex;
color; national origin; religion; sexual orientation; gender
identity or expression; age; veteran status; political affiliation;
disability; genetic information; and pregnancy, childbirth, or
related medical conditions. VDH employees have a shared Code of
Ethics, which can be found in the bottom banner of our website:
www.vdh.virginia.gov. If you have been affected by DHRM Policy 1.30
layoff and possess a valid Interagency Placement Screening Form
(Yellow Card) or a Preferential Hiring Form (Blue Card), you must
submit the card before the closing date for this position. The Card
may be submitted with the state application as an attachment. As a
V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to
apply! Supplemental Questions: You may be required to respond to
position-specific questions at the end of this application. This
information will help us evaluate your credentials and
qualifications for the job. Failure to respond to any questions may
disqualify you from further consideration. Contact Information
Name: Priscilla Crocker Phone: 757-514-4769 Email:
priscilla.crocker@vdh.virginia.gov In support of the Commonwealth’s
commitment to inclusion, we are encouraging individuals with
disabilities to apply through the Commonwealth Alternative Hiring
Process. To be considered for this opportunity, applicants will
need to provide their AHP Letter (formerly COD) provided by the
Department for Aging & Rehabilitative Services (DARS), or the
Department for the Blind & Vision Impaired (DBVI).
Service-Connected Veterans are encouraged to answer Veteran status
questions and submit their disability documentation, if applicable,
to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can
be found at AHP Letter or by calling DARS at 800-552-5019. Note :
Applicants who received a Certificate of Disability from DARS or
DBVI dated between April 1, 2022- February 29, 2024, can still use
that COD as applicable documentation for the Alternative Hiring
Process.
Keywords: DHRM, Hampton , Office Services Specialist, Administration, Clerical , Suffolk, Virginia
