Director of Post Closing and Shared Services

Company: Truist Bank
Location: Richmond
Posted on: April 2, 2026

Job Description:

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Responsible for managing and overseeing all aspects of Mortgage Post Closing. Manage settlement package review and corrections, government insuring, due diligence and obtaining recorded security instruments and final title policies as well as duties of Shared Services team with Correspondent tasks such as CRA pricing reviews and invoicing. Ensures consistent unit production, goal attainment, quality and service level standard development and attainment, identification, and implementation of change initiatives, problem resolution and constant client focus. Ensures the operations managed within Post Closing are adequately staffed, trained, and developed. Participates in preparation of budgets and long-range planning for the areas of responsibility. Responsible for relationship building by using excellent communication skills, interpersonal skills and exhibiting the flexibility/adaptability to work with departments throughout Mortgage. Manage multiple vendor relationships, processes and departments located in multiple geographies with potential of 50 teammates supporting annual volume of 3500 units. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Manage and support direct reports in Post Closing and Shared Services to ensure all responsibilities are completed and policies are managed consistently throughout the department. 2. The Post Closing review is based on a set of established criteria to confirm that loans meet investor and legal requirements. Any defects identified by Post Closing will be worked with the intent to correct and avoid salability impact. Team works closely with Capital Market to monitor closed loan pipelines with open conditions. 3. Review of loans in Post Closing to determine adherence to regulatory requirements. 4. Review to determine that all government loans meet requirements for insuring/guaranteeing. 5. Ensure all policy and procedures owned by Post Closing are maintained and current. Any process changes are updated within Policies and Procedure Manager (PPM) with guidance from Legal and Compliance. 6. Maintain strong control environment to ensure process and procedures in line with Audit and Sarbanes-Oxley (SOX) oversight. 7. Post -Closing to provide feedback to Correspondent, Sales and Fulfillment of findings in post-closing. 8. Responsible for planning/capacity to ensure no impacts to service level agreements (SLA), client and investor & regulatory requirements while adjusting to market fluctuations in the industry. 9. Develop and establish goals for department and set protocols in place to ensure these goals are met. 10. Ensure proper staffing requirements within areas of responsibility are met and that all associates are properly trained. Qualifications Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor's Degree or equivalent education and experience 2. Eight years Post Closing or comparable mortgage experience 3. Five years mortgage management experience 4. Strategic thinking and analytical skill strength 5. Strong verbal and written communication skills 6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products 7. Strong industry-related regulatory and legal knowledge 8. Ability to travel, occasionally overnight Preferred Qualifications: 1. Project management experience 2. Strong Vendor Management General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

Keywords: Truist Bank, Hampton , Director of Post Closing and Shared Services, Administration, Clerical , Richmond, Virginia