Insurance Premium Payment Associate
Company: Sparks Group
Location: Virginia Beach
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Job Summary/Company : We are
partnering with a leading healthcare organization in Virginia
Beach, VA on an Insurance Premium Payment Associate to support
premium payment and billing-related services. This role is based in
a non–patient care facility and focuses heavily on phone-based
customer support. Responsibilities : Answer incoming telephone and
mailing inquiries related to insurance rates, premium payments, and
select billing questions. Process member premium payments
accurately and document all activity in the computer system. Route
calls to the appropriate departments as needed. Deliver excellent
customer service and maintain professional telephone etiquette when
interacting with members, brokers, and internal representatives.
Multi-task efficiently by talking, typing, and navigating between
dual-monitor screens simultaneously. Contact members as necessary
to obtain or relay account-related information. Spend approximately
99% of work time handling inbound phone calls . Perform additional
duties as assigned by the Team Coordinator.
Qualifications/Background Profile : High School Diploma or GED
(required). Minimum of one year of customer service phone
experience , preferably in a call center or contact center
environment. Strong computer proficiency and comfort working across
multiple systems. Ability to communicate verbally in a clear,
concise, and professional manner. Ability to work from home with
reliable internet access and a quiet, dedicated workspace. This job
is Hybrid Remote. We offer several comprehensive benefits package
including health and life insurance, paid and unpaid time off, and
retirement and savings plans to qualifying employees. Download the
Sparks Group mobile app from Apple App Store or Google Play .
Sparks Group is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, age, pregnancy,
citizenship, family status, genetic information, disability, or
protect veteran status.
Keywords: Sparks Group, Hampton , Insurance Premium Payment Associate, Customer Service & Call Center , Virginia Beach, Virginia
