Work From Home Senior Customer Service Coordinator Premium Retail Queue
Company: Capital One
Location: Richmond
Posted on: April 1, 2026
|
|
|
Job Description:
Work From Home Senior Customer Service Coordinator Premium
Retail Queue Work from Home Senior Customer Service Coordinator
-Partnership Servicing The best people listen and then say, “How
can I help?” That’s what we do at Capital One. It’s how we take
care of our customers. It’s how we’re changing banking for
good—with compassion and real solutions. Money can be stressful;
getting help shouldn’t be. Our Customer Care team is supported and
empowered to be the best people, to people. . That’s life at
Capital One. Here’s what we’re looking for in you: It’s important
for our associates to have the necessary skills and know-how to
succeed in their roles and provide exceptional servicing
experiences to our customers. We invest heavily in both formal and
informal learning and development opportunities. Through our formal
training programs and on-the-job work experience, successful
associates at Capital One will: Demonstrate the ability and
willingness to learn Possess a strong attention to detail, a
positive attitude and have the ability to be flexible and embrace
change Demonstrate a strong customer focus that is rooted in
empathy Communicate effectively with peers, management and
customers, using appropriate methods of communication for role
Exercise good judgment and independent decision-making skills
Ability to problem solve individual issues, guide co-workers in
problem solving and solutions when needed, and identify trends in
customer needs Demonstrate exceptional listening, questioning, call
control and de-escalation techniques Be proactive, have effective
time management and organizational skills Display dependability
with a solid attendance record Responsibilities: Senior Customer
Service Coordinators at Capital One are tasked with providing the
best of the best customer service. This is your opportunity to
shine through your ability to listen and understand the customer’s
needs, problem solve and deliver a “wow” customer experience to
deepen relationships and loyalty to our brand. Your experience and
skills could support the customer experience in a variety of ways,
depending on your role. You’ll advocate for our customers, problem
solve and own issue resolution in alignment with compliance and
regulatory requirements. Handling complaints and/or escalated
situations is very important, and de-escalation may be a complex
part of your role supporting our customers—we’ll ensure you’re
supported with the tools, resources and experience to ensure you’re
up for the challenge! You will investigate customer concerns, help
create and implement process improvements and report trending
customer issues. You may support other customer service advocates,
who will reach out for help with a customer issue or complaint.
You’ll guide other associates to the right path to solve customer
concerns and provide in-the-moment feedback to ensure the associate
is connected to the right resources. Basic Qualifications: High
school diploma, GED or equivalent certification At least 3 years of
customer service or call center experience At least 1 year of
Google Suite or Microsoft Office experience Preferred
Qualifications: At least 4 years of customer service or call center
experience At least 1 year experience working in the financial
industry The Benefits: At Capital One, you join a complete benefits
program. Our unique benefits and enrollment programs are designed
to help you be your happiest, healthiest self. It’s backed by our
belief that great work doesn’t mean sacrificing your well being.
It’s part of our mission to set the standard for personal
flexibility, so you can grow here and at home. Work from Home
Technology Requirements Secure home office environment that is free
from background noise and distractions Reliable private internet
connection that is not supplied via cellular data or hotspot is
required A private network that is password protected where you
have ownership or line of site sight to every device on the network
Internet service must be provided by Cable or Fiber Internet
Service Providers (ISP) Hotspots and satellite services are
prohibited and do not meet performance criteria required for
optimal agent/customer interactions Associates must maintain a
minimum of 100 Mbps download / 10 Mbps upload speed from their
internet provider To validate ISP speeds from a Chrome browser, go
to www.google.com, type Speed Test and run from the Google landing
page Both Hardwire and WiFi internet connections are acceptable as
long as speed and security requirements are met Capital One
reserves the right to request proof of internet provider, speed and
service package from the associate. Requirements are subject to
change, as new systems and technology is delivered. Capital One
reserves the right to modify internet service requirements with
sixty (60) days notice. Internet Service Provider specs can change
by provider and location within the US. If you are experiencing
consistent issues with internet stability Capital One reserves the
right to ask the agent to upgrade internet service to ensure a good
customer experience. Work from Home Location Requirements This role
is 100% work from home. We are unable to consider applicants who do
not meet the required Capital One Work at Home compatible internet
access or who live in the states of California, Hawaii, or US
territories. Work from home U.S. based associates are not permitted
to work internationally, outside of the continental United States
(i.e. Hawaii or U.S. Territories), or California. At this time,
Capital One will not sponsor a new applicant for employment
authorization for this position. The minimum and maximum full-time
annual salaries for this role are listed below, by location. Please
note that this salary information is solely for candidates hired to
perform work within one of these locations, and refers to the
amount Capital One is willing to pay at the time of this posting.
Salaries for part-time roles will be prorated based upon the agreed
upon number of hours to be regularly worked. Plano, TX: $49,774 -
$49,774 for Sr Service & Cr Review Coord Chesapeake, VA: $49,774 -
$49,774 for Sr Service & Cr Review Coord Tampa, FL: $49,774 -
$49,774 for Sr Service & Cr Review Coord Lincoln, NE: $49,774 -
$49,774 for Sr Service & Cr Review Coord Las Vegas, NV: $49,774 -
$49,774 for Sr Service & Cr Review Coord Wilmington, DE: $49,774 -
$49,774 for Sr Service & Cr Review Coord Richmond, VA: $49,774 -
$49,774 for Sr Service & Cr Review Coord St Cloud, MN: $49,774 -
$49,774 for Sr Service & Cr Review Coord Candidates hired to work
in other locations will be subject to the pay range associated with
that location, and the actual annualized salary amount offered to
any candidate at the time of hire will be reflected solely in the
candidate’s offer letter. Capital One offers a comprehensive,
competitive, and inclusive set of health, financial and other
benefits that support your total well-being. Learn more at the
Capital One Careers website . Eligibility varies based on full or
part-time status, exempt or non-exempt status, and management
level. This role is expected to accept applications for a minimum
of 5 business days. No agencies please. Capital One is an equal
opportunity employer (EOE, including disability/vet) committed to
non-discrimination in compliance with applicable federal, state,
and local laws. Capital One promotes a drug-free workplace. Capital
One will consider for employment qualified applicants with a
criminal history in a manner consistent with the requirements of
applicable laws regarding criminal background inquiries, including,
to the extent applicable, Article 23-A of the New York Correction
Law; San Francisco, California Police Code Article 49, Sections
4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair
Criminal Records Screening Act; and other applicable federal,
state, and local laws and regulations regarding criminal background
inquiries. If you have visited our website in search of information
on employment opportunities or to apply for a position, and you
require an accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com . All information you
provide will be kept confidential and will be used only to the
extent required to provide needed reasonable accommodations. For
technical support or questions about Capital One's recruiting
process, please send an email to Careers@capitalone.com Capital One
does not provide, endorse nor guarantee and is not liable for
third-party products, services, educational tools or other
information available through this site. Capital One Financial is
made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, Hampton , Work From Home Senior Customer Service Coordinator Premium Retail Queue, Customer Service & Call Center , Richmond, Virginia
