EMS Help Desk Incident Manager
Company: Exeter Government Services
Posted on: January 13, 2020
Help Desk/Incident Manager
Exeter is seeking an experienced, Senior-level Help Desk/Incident
Manager to be responsible for the successful performance in
supporting and operating the U.S. Army s Enterprise Management
System (EMS) component of the Army Training Information System
(ATIS) (previously known as Distributed Learning System (DLS)). The
ATIS, provides the underlying infrastructure to manage and deliver
standardized training to Soldiers and other learners. It also
provides the Army with a fully automated, seamless, and
web-accessible training network.
The ATIS program designs, tests, implements, operates, and sustains
an enterprise ATIS that provides a common operational picture of
the training environment through integrated, interoperable training
development, management, scheduling, and delivery capabilities.
ATIS enables Commanders, leaders, Soldiers, and civilians to
understand, visualize, describe, direct, lead, and assess training
requirements to plan, prepare, execute, and assess training. ATIS
also provides the institutional, organizational and
self-development Army training domains to manage individual and
collective training and education requirements. Work will be
performed at the Government s facility located on Joint Base
Langley Eustis (JBLE) in Newport News, VA and periodically at the
Acquisition Logistics and Technology Enterprise System and Services
(ALTESS) data center COOP site in Radford, VA.
The Help Desk manager Qualifications and requirements are:
A strong leader with demonstrated initiative, sound judgment, and
ability to work independently and as a team player.
Possess 5 years of general Help Desk experience, 3 years of Help
Desk experience supporting an enterprise management system, 3 years
of experience using automated incident
Manage the reception, categorization, disposition, and resolution
Oversee the management and resolution of incidents.
Be IAT Level II (DoD 8570.01-M) and an IT Level II (AR 25-2)
Complete a T3 personnel security investigation, through the
government, with favorable review (no eligibility required).
Experience briefing and interfacing directly with upper-level
Superior verbal and written communication skills; ability to
clearly articulate complex resource and technical issues to leads,
staff, and clients.
Ability to analyze issues and take required corrective actions.
Excellent interpersonal skills, including the ability and
willingness to initiate and manage relationships across the
Preference in hiring will be given to incumbent EMS ATIS program
Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
sexual orientation, gender identity, disability or protected
Keywords: Exeter Government Services, Hampton , EMS Help Desk Incident Manager, Executive , Hampton, Virginia
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