Regional Director of Delivery Operations
Company: Bob's Discount Furniture
Location: Lancaster
Posted on: November 12, 2021
Job Description:
Regional Director of Delivery Operations The Regional Director
of Delivery Operations is Bob's Culture, Brand, and Customer
Experience ambassador for their region and the company. They
operate a business portfolio directly consisting of primarily
Third-Party Logistic Carriers, as through which they indirectly
support their assigned market of stores. The Regional Director of
Delivery Operations acts as a liaison and subject matter expert
regarding 3PL Delivery Operations between an extensive list of
cross functional internal departments. The Regional Director of
Delivery Operations is accountable for ensuring their region and
company exceeds their performance targets. They ensure they lead
and communicate in an honest, transparent, and positive way, also
known as "The Bob's Way." The Regional Director of Delivery
Operations will relentlessly manage and improve both people and
processes, through alignment of strategy that ultimately ensures
the BDF brand promise. Job Responsibilities
- Responsible for the customer experience throughout their
region, ensuring Bob's Discount Furniture is "best in class" in
this area
- Lead and develop the team of logistics professionals adhering
to the core values: Customer Service, Safety & Compliance,
Commitment to the Environment and Continuous Improvement.
- Provide strategic direction applicable to
systems/procedures
- Development and creation of localized Regional Delivery
Management Team
- RFP creation participation for new DMAs.
- Contract negotiation as needed.
- Directs, communicates, and enforces standards of operation for
several offsite delivery depots via a Regional Management team in a
specified market regional which can include a combination of
company operated or subcontractor operated locations
- Decision Making Responsibilities:
- High to Executive level managerial decisions
- Financial Responsibilities:
- Build and Create Market P&L for annual forecasting
- Work with Carrier and Internal Cross functional leaders to
identify areas of improvement and drive strategies for service and
cost improvement.
- Monitor and communicate key performance indicators (KPIs)
through their assigned network.
- Measure daily performance against key performance indicators
and drive improvement.
- Inspire a culture of customer service focused on both internal
and external customers.
- Manage expenses to budget levels.
- Accessorial Charges
- BDF incurred 3PL Depot supply expense.
- Routing efficiencies associated with daily routes.
- Conduct regular visits to each assigned carrier depot locations
as well as supported market stores.
- Perform depot site brand representation visits.
- Perform and participate in coordinated store visits
- To include quarterly collaborative Delivery Ops/Store Ops
meetings.
- Direct/Participate in weekly meetings
- Provide training in applicable BDF systems/procedures when
applicable.
- (Contractor Carrier Management ONLY)
- Provide guidance regarding operation of company owned
equipment. .
- (Contractor Carrier Management ONLY)
- Lead in Quarterly/Semi-Annual Collaborative business
development meetings with Carrier Partners.
- Support in market with carrier depot openings, depot closures,
store openings, Carrier Action Plan projects, and large-scale
charitable deliveries.
- Monitor off-site contractor carrier delivery operations as
assigned to ensure that contract performance standards are
maintained and complied with including:
- Compliance with MDOSA, addendums, and/or amendments including
delivery standards.
- Regional Director of Delivery Operations will operate a
business portfolio consisting of at least 3 of 4 of the following
defining criteria:
- Minimally 2 Senior Regional Delivery Managers
- Minimally 2 Regional Delivery Managers
- Minimally 7 Carrier Depots
- Minimally 30 supported stores
- Minimally 3 U.S. states.
- Regional Director of Delivery Operations will be assigned
departmental or company level business projects beyond the scope of
daily responsibility.
- Expected to lead peer group by analyzing the business,
identifying opportunities, and coming up with effective strategies
to improve and sustain performance levels. Competencies
- Ability to establish relationships and build communication
bridges with company departments to influence sales, operational
initiatives, coordination of logistics and ease of distribution,
while displaying passion and extreme sense of urgency for the
business
- Ability to constantly be taking initiative, self-creating a
dynamic rhythm of travel and office workload, while also keeping
Bob's leadership team in full alignment with their strategy.
- Team player with a positive, professional attitude.
- Ability to lead and motivate a team to a level of high
performance.
- Ability to meet deadlines and maintain poise under
pressure.
- Excellent organization skills and attention to detail.
- Ability to interact with all levels of management.
- Excellent written and verbal communication skills.
- Strong ability to analyze data and drive improvement.
- Proficient in Microsoft Excel, Word, PowerPoint and
Outlook.
- Professional appearance and demeanor.
- Ability to work in general office conditions. Work Environment
- Field Work
- Office
- Conference Call/ Virtual Meetings
- Conferences Physical Demands
- Stand 10%
- Walk 10%
- Sit 80%
- Climb 0%
- Stoop, kneel, crouch or crawl 0%
- Lift and/or Move- Indicate in pounds 0% Expected Hours of Work
and Travel
- Typical Work Week (50+ hours)
- National Responsibility
- Travel Responsibility (Approximately 50%) Required Education
and Experience
- Bachelor's degree from four-year College or University; or 15
years related experience and/or training; or equivalent combination
of education and experience.
- 7+ experience in transportation logistics management with a
proven track record of continuous improvement.
- 7+ years proven successful retail multi-unit experience
- A self-motivated leader who takes initiative without always
being told what to do
- Track record of success in achieving sales and performance
targets. Top quartile performer
- Track record of success in motivating others to achieve high
level customer service rankings
- Track record of success in building high level, positive work
cultures
- Proven ability to take initiative
- Proven ability to identify, develop and retain talent
- Proven ability to drive results and execution by working
through others
- Proven ability to hold teams and individuals accountable to
achieve results
- Proven ability to use sound judgment and decision making
- Proven ability to analyze complex problems and recognize root
cause
- Proven ability to set clear goals and expectations for
themselves and their teams
- Proven ability to be intuitive and identify and fix issues
before they escalate
- Proven ability to communicate directly, effectively,
consistently, and utilize all communication tools
appropriately
- Proven ability to manage and continually improve processes.
Desire to always grow Preferred Education and Experience
- 7+ years' experience leading high-performance teams.
- College Degree preferred
- Excellent verbal and written communication skills
- Fluent Bi-lingual communication as a plus.
- Strong computer abilities
- Competent in Word, Excel, Outlook minimally.
- Ability to master applicable software.
- Ability to motivate/develop others
- Familiarity with wood, upholstery, bedding, and leather
furniture.
- Experience in alternate Big-Ticket Retail. Bob's Discount
Furniture is proud to be an Equal Opportunity Employer and is
committed to reasonably accommodating qualified persons with
disabilities to enable them to perform the essential duties of
their position.
Keywords: Bob's Discount Furniture, Hampton , Regional Director of Delivery Operations, Executive , Lancaster, Virginia
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