Sales & Event Service Manager
Company: Hampton Roads Embassy Suites
Posted on: May 7, 2022
The primary purpose of the Sales & Event Service Manager (SESM) is
to function as the client liaison with the hotel operations team to
execute successful events by detailing group and events sales
bookings that maximize revenues and create up-sell
The Sales & Event Service Manager will be tasked with the following
duties, responsibilities, and assignments:
-Complete, review, and distribute Banquet Event Orders (BEOs).
-Offer upgrade options to the client, collect the contracted
deposit(s) and obtain their client's signature(s) on the BEOs.
-Communicate group details and changes to all hotel departments.
Coordinate the client's needs and activities to ensure customer's
expectations are met, and the property operates efficiently.
-In collaboration with the GM and DSE, conduct pre-convention
meetings with client and hotel staff as needed, to ensure each
event is positioned to meet the client's expectations, and
post-convention meetings to gather feedback to recognize key
associates, understand where improvements might be needed, and to
inform the client that they will be receiving a satisfaction
-Monitor guest room block and blocked event space to ensure group
is meeting their contractual obligations. Initiate release of
unused guestrooms and event space on cut-off date to allow re-sale
of these rooms.
-Communicate with the client if there is a risk of attrition
charges due to low pickup.
-Oversee and administer the payment process to include securing
payment of invoices and ensuring the accuracy of the entire process
as it relates to clients' payment as stipulated in the sales
-Maintain booking activities in Hotel Sales & Catering software
system to include documenting accurate communication between the
client, hotel staff, and the accounting department.
-Assist the Director of Sales & Events with sales duties as needed
including but not limited to site tours, selling catering events,
-Ensure group clients can make reservations and count on the hotel
for accurate and timely billing by completing the following tasks:
build group masters in the brand system, set up billing and routing
in the brand system, follow up with client on rooming lists and
enter the names in the PMS, submit commission payments through the
brand commission processing system, issue brand loyalty meeting
planner points to the group organizer, review group no shows and
work with the front office to determine appropriate next steps,
review VIP group reservations and confirm they are blocked in the
correct room types.
-Participate in the Group Scrub Meeting; and
-Any and all other duties as required
Keywords: Hampton Roads Embassy Suites, Hampton , Sales & Event Service Manager, Executive , Hampton, Virginia
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