Intake Case Manager
Company: City of Hampton, VA
Location: Hampton
Posted on: June 23, 2022
|
|
Job Description:
FunctionPerform complex duties and assist other staff members in
the planning, development, and implementation of policies,
procedures, and programs to increase the self-sufficiency of
customers seeking or receiving public assistance. Administers the
Diversionary Assistance intake duties. Assumes leadership
responsibilities in a cross-trained, self-directed team environment
while positively contributing to team and departmental
outcomes.Examples of Work Meets with customers to assess their
needs in order to determine appropriate services available through
HDSS and/or other community resources. Conducts interactive
interviews using competency-based techniques to identify
customer/client needs for the following assistance: housing,
utilities, domestic violence, daycare, employment, education,
health services, furniture, healthy start, mental health, substance
abuse, etc. Explains the programs and program requirements to
customers, to include the VIEW and FASTFORWARD programs.
Responsible for all Family and Children's program and for the
General Relief and Refugee programs. Provide direct customer
service to reduce dependency on public assistance and increase
customer self-sufficiency. Participate with other team members in
identifying and accomplishing team objectives to include meeting or
exceeding accuracy and timeliness standards of 92% and 94%
respectively, in sharing responsibility for all team activities,
and in leading the team when appropriate. Participate in personnel
decisions to include recommending achievement awards, developing
and monitoring team performance contracts, and recommending
performance improvement plans where appropriate. Actively
participate in team activities such as planning, problem-solving,
and goal setting. Provide performance feedback to fellow team
members both informally and through peer evaluation. Assist Senior
Case Managers in coordinating team development activities including
individual and group training in one or more functional areas. Work
with other team members to monitor cases to achieve benefit
accuracy and effective application of intensive case management
guidelines. Mentor less experienced team members to enhance their
professional development and organizational effectiveness through
cross-training and individual conferences. Lead team and/or
departmental projects, as appropriate. Perform complex and highly
responsible duties in administering all eligibility and other
appropriate social service programs. Interact with customers
utilizing the principles and practices of self-sufficiency
interviewing and intensive case management. Assist customers or
refer them to appropriate team members, community agencies, or
organizations. Help customers complete applications and other
paperwork as needed. Determine customer eligibility for benefit
programs and services. Maintain an active caseload and determine
eligibility on an accurate and timely basis. Determine appropriate
benefit and service levels for eligible customers. Learn to
identify and assess barriers to self-sufficiency such as substance
abuse and educational deficiencies. Administer basic and complex
programs such as TANF (Temporary Assistance for Needy Families),
Medicaid, General Relief, Food Stamps, SLH (State & Local
Hospitalization), and Emergency Services, Family and Children's
program and the Refugee programs. Work with diverse groups to
engage the community in developing collaborative programs to
address employment, housing, transportation, medical, and crime
prevention needs. Assist customers with setting and attaining goals
related to employment, successful family relationships, and
self-sufficiency. Establish and maintain case records and complete
appropriate reports. Complete "interactive" client interviews and
enter data in the appropriate computer system. Complete preliminary
fraud assessments as needed. Provide on-going management of a
caseload to ensure accuracy and timeliness. Learn to develop and
implement a variety of innovative programs, policies, and
strategies to increase customer self-sufficiency. Work with more
senior team members to expand services to customers by networking,
seeking grants, and engaging in job development activities. Learn
to develop and coordinate non-traditional financial resource
development such as grant-writing, use of volunteers, and
collaboration with business and community groups. Perform other
related duties as assignedQualificationsGraduation from high school
or GED. Two years of college course work indicative of such
characteristics as continuous learning, self direction, oral and
written communication and time management. Bachelor's degree
preferred. Willingness to participate as a team member and to
pursue professional development such as attainment of an
Associate's degree or Bachelor's degree, or participation in other
advanced training or education. Minimum one (1) year of experience
working in Virginia Case Management System (VACMS). Two years
experience as a Case Manager in the City of Hampton or equivalent
experience. Considerable experience in administering human service
delivery and/or financial benefit programs such as AFDC, food
stamp, and other benefit and child welfare programs. Knowledge of
the principles and practices of intake and competency based
interviewing methodology. Experience working in a team and/or
customer service setting required. Skills required: Personal
computer; time management; competency based interviewing; good
listening; strong leadership; problem solving. Ability to: type and
perform basic math operations; work independently and make sound
decisions; plan, coordinate, and prioritize multiple activities and
projects; deal with diverse groups; communicate effectively orally
and in writing; handle stressful situations; establish and maintain
effective working relationships; train others; apply complex policy
procedures. Other requirements include: a desire to provide
exceptional customer service; a willingness to respond to customer
needs; patience; tact; attention to detail. Any acceptable
combination of education and experience that qualifies an applicant
may be substituted for the more specific requirements listed above.
Individuals under consideration will be subject to a criminal
background check.FeaturesPerform duties under the general
supervision and leadership of senior staff members, supervisors,
and the Performance Support Team. Must achieve a passing score per
departmental guidelines on policy training and tests in all major
program areas before completion of one year probationary period.
Requires flexibility and willingness to learn a broad range of
skills and to function effectively in a variety of assignments. May
be required to work non-standard hours including evenings and
weekends. Extensive contact with the general public, related
agencies, community organizations, agency staff and other city
departments. This position is considered essential/emergency
personnel for purposes of emergency/crisis management to include
being "on call" or responding to emergency situations during
inclement weather and/or other job-related conditions. This is a
non-exempt position.
Keywords: City of Hampton, VA, Hampton , Intake Case Manager, Executive , Hampton, Virginia
Click
here to apply!
|