Front Desk Manager

Company: Blue Water Hospitality Group, LLC
Location: Cape Charles
Posted on: June 24, 2022

Job Description:

If you have a passion for growth, can be a adaptable on the job and overall innovative Blue Water Development wants YOU! At Blue Water, we create an environment where our employees are engaged, empowered, and challenged to put the guest experience first. Blue Water Development Corporation is committed to the principles of equal employment opportunity and is committed to make employment decisions based on merit. We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities, as well as all laws related to terms and conditions of employment.Our Front Desk Managers represent the hub for guest satisfaction for properties. These dynamic individuals ensure that all guest facing departments are at optimal capacity while providing direct support to group sales and recreation and events. Essential Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Support local sales and marketing programs and initiatives.Work closely with General Manager and Revenue Manager to ensure inventory is optimized for bookings. Regularly run reports to analyze site revenue and provide solutions and direction on areas of concern.Acts as manager on duty in absence of General Manager which requires overall operational management and support, running of daily meetings and information sharing, provides daily reporting and analysis for regional team structure. Provides direction to efficiently provide guest services such check in, check out, re-booking and other guest service needs.Respond to all guests requests, problems, complaints and/or accidents presented at the front desk in an attentive, courteous and efficient mannerFollow up to ensure guest satisfactionAttend daily and monthly department and planning meetingsMaintain a professional working relationship and promote open lines of communication with managers, staff and other departmentsActs as liaison for group sales site planning and assignment with sales and reservations teamsWork closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, account discrepancies, etc.Operate all aspects of the guest services computer system, including software maintenance, report generation and analysis, and simple programmingLeads daily, weekly, monthly site assignment needs.Ensure that associates are always, attentive, friendly, helpful and courteous to all guest, managers and other associatesPerforms other duties as assignedProvides regular and reliable attendanceJob Qualifications:Associates Degree or Bachelor's Degree in Hospitality Management, Tourism or other related fields.Minimum 5 years of experience working in guest services; at least one (1) year in a supervisory role Success Factors:Outstanding management, organization, communication and leadership skillsExperience of providing exceptional Guest Service to the highest standardAbility to successfully coordinate staff in a high volume, time sensitive environmentHighly organized and detail-orientedThorough knowledge of department processesComputer and system savvy Physical DemandsWhile performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds. Blue Water is committed to the principles of equal employment opportunity and is committed to make employment decisions based on merit. We are committed to complying with all Federal, State and local laws providing for equal employment opportunities, as well as all laws related to terms and conditions of employment.PI183009948

Keywords: Blue Water Hospitality Group, LLC, Hampton , Front Desk Manager, Executive , Cape Charles, Virginia