Front Desk Manager
Company: Blue Water Hospitality Group, LLC
Location: Cape Charles
Posted on: June 24, 2022
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Job Description:
If you have a passion for growth, can be a adaptable on the job
and overall innovative Blue Water Development wants YOU! At Blue
Water, we create an environment where our employees are engaged,
empowered, and challenged to put the guest experience first. Blue
Water Development Corporation is committed to the principles of
equal employment opportunity and is committed to make employment
decisions based on merit. We are committed to complying with all
Federal, State, and local laws providing for equal employment
opportunities, as well as all laws related to terms and conditions
of employment.Our Front Desk Managers represent the hub for guest
satisfaction for properties. These dynamic individuals ensure that
all guest facing departments are at optimal capacity while
providing direct support to group sales and recreation and events.
Essential Responsibilities: Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions.Support local sales and marketing programs and
initiatives.Work closely with General Manager and Revenue Manager
to ensure inventory is optimized for bookings. Regularly run
reports to analyze site revenue and provide solutions and direction
on areas of concern.Acts as manager on duty in absence of General
Manager which requires overall operational management and support,
running of daily meetings and information sharing, provides daily
reporting and analysis for regional team structure. Provides
direction to efficiently provide guest services such check in,
check out, re-booking and other guest service needs.Respond to all
guests requests, problems, complaints and/or accidents presented at
the front desk in an attentive, courteous and efficient
mannerFollow up to ensure guest satisfactionAttend daily and
monthly department and planning meetingsMaintain a professional
working relationship and promote open lines of communication with
managers, staff and other departmentsActs as liaison for group
sales site planning and assignment with sales and reservations
teamsWork closely with Accounting on follow-up items, i.e.,
returned checks, rejected credit cards, account discrepancies,
etc.Operate all aspects of the guest services computer system,
including software maintenance, report generation and analysis, and
simple programmingLeads daily, weekly, monthly site assignment
needs.Ensure that associates are always, attentive, friendly,
helpful and courteous to all guest, managers and other
associatesPerforms other duties as assignedProvides regular and
reliable attendanceJob Qualifications:Associates Degree or
Bachelor's Degree in Hospitality Management, Tourism or other
related fields.Minimum 5 years of experience working in guest
services; at least one (1) year in a supervisory role Success
Factors:Outstanding management, organization, communication and
leadership skillsExperience of providing exceptional Guest Service
to the highest standardAbility to successfully coordinate staff in
a high volume, time sensitive environmentHighly organized and
detail-orientedThorough knowledge of department processesComputer
and system savvy Physical DemandsWhile performing the duties of
this job, the employee is regularly required to talk and hear. The
employee frequently is required to stand; walk; use hands to
finger, handle or feel; use office equipment including, but not
limited to: a computer keyboard, calculator, general office
equipment and multi-line telephone; and reach with hands and arms
and requires the ability to occasionally lift office products and
supplies up to 20 pounds. Blue Water is committed to the principles
of equal employment opportunity and is committed to make employment
decisions based on merit. We are committed to complying with all
Federal, State and local laws providing for equal employment
opportunities, as well as all laws related to terms and conditions
of employment.PI183009948
Keywords: Blue Water Hospitality Group, LLC, Hampton , Front Desk Manager, Executive , Cape Charles, Virginia
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