Marina Manager

Company: the Tides Inn
Location: Irvington
Posted on: June 25, 2022

Job Description:

Marina ManagerOversees the day-to-day operations of the Tides Inn Marina and provides a high level of customer service to both Marina and the Tides Inn guests.Work Performed

• Works closely with the Tides Inn Sales, Reservations and Guest Services Departments to develop programs to market the rental of marina slips, and to establish standard procedures for arrival, check in and for how reservations are handled.
• On a daily basis, ensures that established procedures are followed for taking marina slip reservations and the staff have had sufficient training to take the necessary reservation information and are aware of all current and future Marina promotions.
• Provide a high level of guest service to both Marina and Tides Inn guests to help achieve a high level of guest satisfaction in order to maintain a loyal repeat customer base.
• Ensures each arriving marina guest receives a personal orientation and arrival package containing both informational material on the Tides Inn, marina and the local area, along with sales collateral promoting the resorts amenities and facilities.
• Identifies and analyzes competition, both locally and regionally.
• Ensures that proper data base files of past marina guests and groups are kept so that this information can be used in future marketing programs.
• Schedule, staff, motivate, train and direct all marina personnel so that exceptional guest service is achieved.
• Ensure that labor dollars are controlled in accordance to established staffing guidelines and in relation to the budget and anticipated occupancy levels.
• Ensures that all personnel are trained in safety guidelines established by the company, US Coast Guard and OSHA and that they are strictly adhered to by marina personnel, boat crew and guests.
• Oversees the rental of electric boats and other rental craft, and the complimentary guest use of all resort canoes, kayaks and paddleboats, and ensures that proper use, instruction, safety and liability waivers are all followed.
• Ensures that all Marina facilities are properly maintained, and that the watercraft are appropriately maintained and documented.
• Oversees Marina retail and fuel operations and assures that all daily reports are complete and done on a timely basis.
• Ensures that all staff is in proper uniform, groomed and conduct themselves in accordance to established company policy.
• Oversees, and schedules Boat Captains, marina attendants, and in conjunction with cruise schedules.
• Ensures that all the docks, equipment, and boats are properly cleaned, maintained, and stored
• Maintain working relationship with Boat Captains to assure staffing levels, labor utilization and costs are maintained.Minimum Requirements:Previous employment in related field. Position requires extensive knowledge of powerboat, sailboat and marina operations. Be computer literate and be able to deal effectively with all levels of employees within the resort. Must be able to train effectively, exhibit strong organizational skills, and have a working knowledge of Coast Guard procedures and VHF radio use. Preferred candidate to have license to operate boat. (USCG licensed) Physical Requirements:50% Sitting50% Walking/StandingLifting/Carrying 40-50 poundsHearing & Manual dexterityComputer screen reading 1-3 feet

Keywords: the Tides Inn, Hampton , Marina Manager, Executive , Irvington, Virginia