Marina Manager
Company: the Tides Inn
Location: Irvington
Posted on: June 25, 2022
Job Description:
Marina ManagerOversees the day-to-day operations of the Tides
Inn Marina and provides a high level of customer service to both
Marina and the Tides Inn guests.Work Performed
- Works closely with the Tides Inn Sales, Reservations and Guest
Services Departments to develop programs to market the rental of
marina slips, and to establish standard procedures for arrival,
check in and for how reservations are handled.
- On a daily basis, ensures that established procedures are
followed for taking marina slip reservations and the staff have had
sufficient training to take the necessary reservation information
and are aware of all current and future Marina promotions.
- Provide a high level of guest service to both Marina and Tides
Inn guests to help achieve a high level of guest satisfaction in
order to maintain a loyal repeat customer base.
- Ensures each arriving marina guest receives a personal
orientation and arrival package containing both informational
material on the Tides Inn, marina and the local area, along with
sales collateral promoting the resorts amenities and
facilities.
- Identifies and analyzes competition, both locally and
regionally.
- Ensures that proper data base files of past marina guests and
groups are kept so that this information can be used in future
marketing programs.
- Schedule, staff, motivate, train and direct all marina
personnel so that exceptional guest service is achieved.
- Ensure that labor dollars are controlled in accordance to
established staffing guidelines and in relation to the budget and
anticipated occupancy levels.
- Ensures that all personnel are trained in safety guidelines
established by the company, US Coast Guard and OSHA and that they
are strictly adhered to by marina personnel, boat crew and
guests.
- Oversees the rental of electric boats and other rental craft,
and the complimentary guest use of all resort canoes, kayaks and
paddleboats, and ensures that proper use, instruction, safety and
liability waivers are all followed.
- Ensures that all Marina facilities are properly maintained, and
that the watercraft are appropriately maintained and
documented.
- Oversees Marina retail and fuel operations and assures that all
daily reports are complete and done on a timely basis.
- Ensures that all staff is in proper uniform, groomed and
conduct themselves in accordance to established company
policy.
- Oversees, and schedules Boat Captains, marina attendants, and
in conjunction with cruise schedules.
- Ensures that all the docks, equipment, and boats are properly
cleaned, maintained, and stored
- Maintain working relationship with Boat Captains to assure
staffing levels, labor utilization and costs are maintained.Minimum
Requirements:Previous employment in related field. Position
requires extensive knowledge of powerboat, sailboat and marina
operations. Be computer literate and be able to deal effectively
with all levels of employees within the resort. Must be able to
train effectively, exhibit strong organizational skills, and have a
working knowledge of Coast Guard procedures and VHF radio use.
Preferred candidate to have license to operate boat. (USCG
licensed) Physical Requirements:50% Sitting50%
Walking/StandingLifting/Carrying 40-50 poundsHearing & Manual
dexterityComputer screen reading 1-3 feet
Keywords: the Tides Inn, Hampton , Marina Manager, Executive , Irvington, Virginia
Didn't find what you're looking for? Search again!
Loading more jobs...