Workforce Management - Specialist
Company: Kings Dominion
Location: Doswell
Posted on: April 16, 2024
Job Description:
Overview:Kings Dominion -is seeking a -Workforce Management
Specialist supporting the Workforce Management strategy and based
in -Doswell, VA. - -This position will serve as the project leader
and change champion supporting our workforce management time and
attendance platform. - This position will serve as the functional
expert for the system and be responsible for system upkeep and user
training. - They will be responsible for the forecasting and
reporting of staffing needs. - The position will forecast and
report on business metrics and directs the scheduling process to
ensure that the appropriate staffing requirements are met for the
park. - The position will oversee all compliance and work with
Internal Audit, HR, and payroll to ensure all policies and
procedures are upheld. -
Responsibilities:
- Work with park management teams to ensure the park is
maximizing guest service and profitability through the efficient
use of labor.
- Oversee labor scheduling processes and provide cross functional
support to other departmental managers in the areas of forecasting
and reporting. Provide recommendations for improvements based upon
reports.
- Monitor productivity of labor force utilizing the WFM system,
reporting, and dashboards and provide feedback to operating
divisions and General Manager.
- Analyze historical trends and future projections to create
forecasting, scheduling, and staffing plans.
- Work with management teams to oversee workforce optimization
programs to ensure innovation, adoption and standardization of best
practices across all divisions.
- Serve as the WFM system owner, working with the vendor and
Corporate Director of WFM and WFM System Administrator on system
issues and upgrades.
- Develop a change management strategy focused on minimizing
disruption within the business, which engages leadership
participation, is designed for sustainability, and supports theg
future state operating ideologies.
- Define key metrics to provide managers a solid understanding of
business performance.
- Establish reporting methods around key metrics related to WFM
and ensure KPI's are met.
- Stays current on internal work processes, policies, and
procedures and identifies recurring problems around them;
contributes ideas on ways to resolve problems.
- Analyze and manage associate training and certifications,
adjusting as needed to ensure staffing levels are achieved.
- Work with internal audit, HR, and management teams to ensure
compliance standards are being met.
Qualifications:
- Bachelor's Degree or professional level of knowledge in a
specialized field, or equivalent related experience
- Theme park or Retail industry experience
- Change management experience
- 6+ years relevant work experience in the WFM/Data analysis
sector with progression in role
- Excellent organizational skills
- Strong analytical skills, creating thinking, critical reasoning
and intellectual curiosity
- Strong ability to lead and partner in cross-functional
teams
- Knowledge of workforce management
- Ability to communicate clearly and persuasively both verbally
and in writing
- Awareness of WFM and industry trends and best practices
- Demonstrate critical interpersonal relations and judgment
skills in working with the various constituents throughout the
organization
- People manager, able to lead and motivate teams to drive
continuous improvement of processes and practices, along with
achieving high levels of customer satisfaction
- Cultivates a high performance service culture within the
organization that nurtures and encourages service excellence,
engagement, cost consciousness and quality based on Cedar Fair
Cornerstone principles and drive strategic results
Keywords: Kings Dominion, Hampton , Workforce Management - Specialist, Executive , Doswell, Virginia
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