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Customer Service Representative

Company: Aerotek
Location: Hampton
Posted on: January 16, 2020

Job Description:

Position: Customer / Member Service Representative Pay rate: $12/hour (12.50/hour for Spanish-speaking) Estimated Start Date: 02/10 Duration: 6 month contract (potential for extension/full time employment) Hours of Operations : Monday-Friday 8:00AM-8:00PM Project is open during all state and federal holidays Job Description: Guide and support beneficiaries, their families, and authorized representatives in the managed care program through education, PHP selection, AMH/PCP selection, and PHP disenrollment Responsible for conducting enrollment and education activities for North Carolina Medicaid and Health Choice managed care beneficiaries Job Responsibilities: Responds to customer phone inquiries in a prompt, courteous and concise manner Provides callers with an unbiased information to assist customers with application and eligibility requirements Accesses, reads, and interprets customers and provider data elements within customer's application Performs accurately all data entry functions to reflect customer activity/transactions Answers customer questions and assists in problem resolution Assists customers in the enrollment process Documents all customer encounters in clear and concise logs Qualifications: 6 months of call center experience Data entry /computer skills - ability to navigate multiple systems High school diploma/GED The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodationaerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Hampton , Customer Service Representative, Hospitality & Tourism , Hampton, Virginia

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