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Reporting Analyst - Customer Service

Company: The Ascendant Group, LLC
Location: Hampton
Posted on: February 22, 2021

Job Description:

Reporting Analyst You take a high volume of incoming calls to identify parts, confirm pricing and availability, place/track orders, and process returns.Responsibilities

  • Process customer requests (quote generation, order placement, tracking, returns, etc.) over the phone and through email
  • Effectively collaborate with customers, manufacturers, and internal departments regarding the customer's needs
  • Develop strong relationships with customers by understanding their needs, recommending solutions, and getting to know them personally
  • Act as a contributing member of a diverse team by showing your desire to learn and your ability to perform excellent work
    • The ability to adapt to change in a fast paced, growing environment
    • Strong verbal communication, written communication, and general computer skills
    • Input all relevant data into computer system, so that every freight move is accounted for
    • Problem-solve client-specific freight issues from point of order placement to completion
    • Solicit referral business from all accounts, advising all pick-up and delivery points
    • Assist in the research and resolution of any payment issues between Vendors and Accounting
    • Responsible for effective communication to company management. This includes but is not limited to client concerns, order status and orders requiring escalation.
    • Assist in meeting/maintaining department's KPI's on a daily/weekly/monthly basis.Experience neededPrior customer support handling orders from Customer and vendorsMicrosoft Office, including strong Excel reporting, including pivot tables.Desired Experience:Experience using SAP - provided by Dice

Keywords: The Ascendant Group, LLC, Hampton , Reporting Analyst - Customer Service, Hospitality & Tourism , Hampton, Virginia

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