Retail Customer Service Associate
Company: Office
Location: Cape Charles
Posted on: June 22, 2022
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Job Description:
RC522262Retail Customer Service Associate550 OYSTER POINT
RDNewport NewsVirginia23602-6013FXO: Individual Contributor
RetailFull timeFXO: Any (United States of America)POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer
experience to all customers, utilizing consultative skills to
anticipate customer needs, suggest alternatives and provide
solutions. This customer service focused team member is
knowledgeable in all areas of the Store's business, including
print, signs & graphics, and shipping. They will be responsible for
taking orders, coordinating activities in the Store, providing
pricing and product information, and recommending appropriate FedEx
Office products and services. The Store Consultant will operate and
maintain a wide variety of equipment, move boxes and equipment,
stock materials, manage the production queue and output, manage
complex projects, manage retail supply, and complete assigned tasks
based on priority.GENERAL DUTIES AND RESPONSIBILITIES:(This is a
representative list of the general duties the position may be asked
to perform, and is not intended to be all-inclusive) People Follows
instructions of supervisors and assists other team members in
performing store functionsAssists in the training of store team
membersService Demonstrates consultative behaviors in a retail
environment to understand each customer's individualized
needProvides customer expertise in printing, signs and graphics and
shipping product lines and can recommend appropriate FedEx Office
products and servicesProvides an outstanding customer service
experience by using consultative skills to anticipate customer
needs, suggest alternatives, and find solutions to meet customer
needsEnsures all customer problems are resolved quickly and to the
satisfaction of the customerTakes complex customer orders using
order systems and provides accurate pricing informationAssembles
parcels and prepares goods for shipping by wrapping items in
insulation, inserting items into shipping containers, weighing
packages, and affixing labels to parcelsSets up and operates
printing, binding, and other related equipment using customer
supplied original media and documentsMaintains a safe, clean and
orderly retail StoreProfit Ensures confidentiality of customer data
and careful handling of documents, media, and packagesProcesses
financial transactions using a Point of Sale terminal
(POS),including handling cash and making changeCleans, repairs, and
stocks all retail store printing and shipping equipment and
supplies to provide optimal performance and availabilityStays
current on retail Store merchandising materials and ensures proper
display of all retail area product and signageTakes preemptive
action to prevent errors and wasteCompletes required financial
paperwork and may assist with financial reporting including daily
sales, close-outs and bank depositsFollows FedEx Office standard
operating procedures as well as adhering to legal, HR, safety ,
customer service and security policies and
proceduresSelf-Management Performs multiple tasks at the same
timeLooks for opportunities to improve knowledge and skills within
the retail StoreAble to operate with minimal supervisionAdheres to
all FedEx Office team member and retail store standards, as
outlined in the team member handbookAll other duties as needed or
requiredMINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma
or equivalent education6+ months of specialized experienceExcellent
verbal and written communication skillsFor new hires, must meet all
FedEx Office employment qualifications in force at time of
hiringFor current FedEx Office team members, must meet hiring
criteria for the position and transfer requirements as outlined in
the Team Member HandbookESSENTIAL FUNCTIONS:Ability to stand during
entire shift, excluding meal and rest periodsAbility to move and
lift 55 poundsAbility, on a consistent basis, to bend/twist at the
waist and kneesAbility, on a consistent basis, to communicate
effectively with customers, vendors, and other team membersAbility,
on a consistent basis, to perform work activities requiring
cooperation and instructionAbility, on a consistent basis, to
function in a fast-paced environment, under substantial
pressureAbility, on a consistent basis, to maintain attention and
concentration for extended periods of timeAbility, on a consistent
basis, to work with minimal supervisionAbility, on a consistent
basis, to report regularly to work and maintain established
business hours in order to support the FedEx Office business;
regular attendance and/or reporting could include regular
attendance at a physical location and/or maintaining established
business hours depending on the scope and nature of the
positionQuality Driven Management (QDM)(Quality Driven Management
strives to deliver market-leading customer experience, business
excellence, and financial return through a Quality-oriented culture
and day-to-day application of Quality science.)Suggests areas for
improvement in internal processes along with possible
solutionsWorks with management to reduce company costs/wastes, and
to optimize profitability in areas of responsibilityApplies Quality
concepts presented at training during daily activitiesSupports
FedEx Office Quality initiativesEEO StatementWe are an equal
opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by law.All
offers of employment made by FedEx Office are contingent upon the
successful completion of a background investigation and a
pre-employment drug screen (which must be completed within 2
business days of any conditional offer of employment). The
existence of a criminal record is not an automatic or absolute bar
to employment and a candidate's criminal record will be considered
individually based on factors such as the relationship between the
job sought and the criminal offense, the timing of the offense, the
nature of the offense, and any other relevant information. FedEx
Office will consider for employment all qualified applicants,
including those with criminal histories, in a manner consistent
with the requirements of applicable state and local laws, including
the San Francisco Fair Chance Ordinance and the City of Los
Angeles' Fair Chance Initiative for Hiring Ordinance.America's
Military Veterans and individuals with disabilities are strongly
encouraged to apply. If you have a disability and you need
assistance in order to apply for a position with FedEx Office,
please email us at HR.Recruiting@FedEx.com.
Keywords: Office, Hampton , Retail Customer Service Associate, Hospitality & Tourism , Cape Charles, Virginia
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