Reservations Coordinator

Company: Dunes Manor Hotel
Location: Ocean City
Posted on: June 25, 2022

Job Description:

OTO Development is pleased to announce a wonderful opportunity for a Reservations Coordinator.The Reservations Coordinator will work closely with sales team and will support group reservations for large events assist in the coordination of activities that will ensure large events are properly organized, assigned room blocks, secure payment, and serviced. The Reservations Coordinator will also be responsible for giving accurate information pertaining to hotel activities and layout, to be familiar with the hotel computer system, and to maintain open communication with front desk and sales staff.Position Responsibilities and Qualifications: Education & Experience:High School diploma or GED certification and/or experience in a hotel or a related field preferred.Strong computer skills and financial knowledge required.Hotel and reservation software knowledge preferred.Ecommerce experience a plus.Previous customer service experience preferred.Physical Demands:Long hours sometimes required, including nights and weekends.Light work-Exerting up to 20 pounds of force occasionally, and /or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Required CompetenciesMust be able to convey information and ideas clearly, both oral and written.Must work well in stressful, high-pressure situations.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests.Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.Must be able to prioritize departmental functions to meet due dates and deadlines.Must be able to work with and understand financial information and data, and basic arithmetic function.Responsibilities may include any and all of the following:Approach all encounters with guests and team members in a friendly, service-oriented manner.Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working.Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.Ensure proper verbiage used when answering the phones and selling hotel rooms.Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel.Thorough knowledge using the reservations system; process reservations from the Sales Department, Corporate Sales Department, Reservations Centers or Travel Agencies/ Wholesalers.Up sell where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible.Process cancellations, revisions, and information updates on changes; process guest reservation requests for other hotels within the brand system.Provide accurate information about the city and the surrounding attractions when asked by guests; mail or email, hotel-specific information sheets and brochures to guests as requested.Stay abreast of current rates, rate changes and all promotions.Complete daily logs to record the number of bookings and cancellations.Run daily reports such as Yield Management Report, Arrivals Report, Cancellation Report, etc.Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.Enter reservations into the hotel computer system on a timely basis.Be familiar with hotel layout and amenities and benefits offered.Call around for occupancy of competing hotels.Process advance deposits/balance sheet.Research travel agent commissions.Perform other duties as requested by management.Attend meetings/training as required by management.

Keywords: Dunes Manor Hotel, Hampton , Reservations Coordinator, Hospitality & Tourism , Ocean City, Virginia