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Regional Director - Hotel Operations - East Coast based

Company: Real Hospitality Group
Location: Ocean City
Posted on: May 26, 2023

Job Description:

REPORTS TO: Chief Operating Officer

SUPERVISES DIRECTLY: Property Leadership Staff

SUPERVISES DIRECTLY OR INDIRECTLY: All property associates, vendors, consultants, service providers.

Purpose for the Position: The Regional Director - Operations - Independent Properties will oversee all aspects of the portfolio's operations, sales, fiscal and asset management and serves as the lead relationship manager between the property's ownership and Real Hospitality Group. This role includes overseeing disciplines that include but are not limited to General Managers, Controllers, Directors of Sales, Directors of Revenue Management, Front Office Managers, Food and Beverage Managers, Chefs, Beverage Managers, Chief Engineers, Parking Managers, and all designated leadership management personnel and their staffs.

This position is responsible for the comprehensive operational and fiscal results of each property assigned to them, including but not limited to, drafting and complying with approved operating budgets, guest service delivery that meets and exceeds franchise/brand and owner expectations, quality assurance goals, associate satisfaction goals, physical asset maintenance, contract compliance, and the completion of the entire scope of services outlined in the executed management agreement through the day to day management and oversight consistent with the expectations for any first class hospitality operation.

Essential Responsibilities:

-Provide professional and courteous service at all times.
-Ensure the brand experience comes to life at the property level.
-Be able to lead others by example.
-Provide hands on assistance when necessary.
-Maintain full and complete staffing levels at each property in the assigned portfolio.
-Provide for training as necessary.
-Serve as the liaison and relationship manager between the hotel's ownership, franchise representative, and management company.
-Champion all assigned franchise and brand standards, policies and procedures.
-Attend brand conferences and training meetings as required.
-Onboard and orientate all new property associates.
-Be able to identify talent from within as well as talent while conducting business off property.
-Assist all department heads and leadership personnel with the accommodation of their respective duties and position descriptions.
-Be able to hire, discipline, and terminate property associates within the guidelines and protocols outlined in the RHG Handbook and in accordance with all company policies and procedures.
-Ensure all associates hired for a specific property are willing to embrace the culture and provide the individual guest experience required to support the brand.
-Ensure compliance of risk management and life safety initiatives as outlined in the RHG Safety & Risk Management Manual.
-All duties assigned or not assigned that are consistent with a senior management representative of the management company.

Keywords: Real Hospitality Group, Hampton , Regional Director - Hotel Operations - East Coast based, Hospitality & Tourism , Ocean City, Virginia

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