Senior Customer Service Representative
Company: James City County
Location: Williamsburg
Posted on: May 4, 2024
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Job Description:
Senior Customer Service Representative
$35,006 / year or higher DOQ +Full-Time County Benefits.
James City County Recreation Center is seeking someone who wants to
have fun at work but is also enthusiastic and hard-working with a
people-first attitude! The James City County Recreation Center and
Abram Frink Community Center are a part of the award-winning James
City County Parks and Recreation department and are looking for
someone to interact with customers, process payments, schedule
reservations, assists in opening or closing facilities and, provide
information in response to inquiries not only about the Centers but
also James City County and all that it has to offer. If you are a
collaborative team player who adapts to both serving and leading,
have excellent customer care and focus, can think fast, find
answers, and respond quickly to customer needs in a polite and
professional manner, then this is the employment opportunity for
you. Applicants who can work a flexible schedule, mainly nights and
weekends, at both the James City County Recreation Center and the
Abram Frink Jr. Community Center are preferred. Candidates should
discuss availability during the hiring process. The work schedule
will primarily be Monday-Thursday 12:15-9:15 p.m., Friday 11:15
a.m. -8:15 p.m., with rotating weekends.
Responsibilities:
Supervises work of team members during operations including
accountability for job completion, coordination of logistics and
overall welfare and performance of assigned personnel; assists with
payroll tracking and approvals; creates weekly work schedules for
assigned staff; completes performance evaluations for assigned
staff; assists in the coordination and execution of staff
trainings.
Ensures the safety and regulates conduct of center patrons;
enforces center policies, rules, and regulations; provides customer
service to patrons, including handling customer conflict and
complaints; issues trespass warnings and enforces behavioral
consequences grid.
Assists in development of procedures, guidelines, rules, and
regulations for the operation of the recreation center; assists in
the implementation of emergency action plan and responds to
emergencies.
Completes registrations including payments; verifies cash drawer,
closes out register and completes daily deposit reports; processes
customer refunds; keeps inventory of office supplies and
point-of-sale items and places orders.
Opens and closes the facility; monitors and oversees the facility
activities; maintains the cleanliness of the facility which may
include emptying trash cans, picking up litter, cleaning rest
rooms, shelters and locker rooms; performs minor repairs and
maintenance on equipment, grounds and any facility structures;
ensures compliance of facility rules, safety standards and
sanitation requirements; inspects facility to help ensure the safe
and proper conduct of patrons; schedules the use of meeting rooms
and coordinates group rentals; assists with the setup of tables and
chairs, audiovisual equipment as needed.
Completes monthly reports.
Requirements:
Any combination of education and experience equivalent to a high
school diploma; some work experience which shall have involved
assisting the public, general record keeping and handling money;
some supervisory experience preferred.
Must possess, or be able to obtain within 30 days of hire, a valid
Virginia drivers license and have an acceptable driving record
based on James City Countys criteria.
Must possess, or be able to obtain within sixty (60) days of hire,
certification in First Aid and Cardio Pulmonary Resuscitation (CPR)
for Professional Rescuers (Infant, Adults, and Child).
Knowledge of principles and processes for providing customer
service including setting and meeting quality standards for
services, and evaluation of customer satisfaction; automated and
manual record keeping.
Skill in use of computer software inclu ing Microsoft Office Suite
and Sign-ups.
Keywords: James City County, Hampton , Senior Customer Service Representative, Hospitality & Tourism , Williamsburg, Virginia
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