Account Associate Customer Service - Richmond VA
Company: T-Mobile USA, Inc.
Location: Richmond
Posted on: May 25, 2025
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Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures
that employees get the same big love we give our customers. All
team members receive a competitive base salary and compensation
package - this is Total Rewards. Employees enjoy multiple
wealth-building opportunities through our annual stock grant,
employee stock purchase plan, 401(k), and access to free,
year-round money coaches. Thats how were UNSTOPPABLE for our
employees!Calling Champions
At T-Mobile, we love our customersand we empower you to create
meaningful connections that last. As part of a Team of Experts,
youll focus on a specific customer base, allowing you to own
relationships, solve problems proactively, and make an impact. We
pioneered this approach because we believe customers deserve a
better experience led by empowered individuals who take ownership.
And it makes us happy to work together this way, too.
Careers, Not Jobs
Youll start as an Account Associate, collaborating in an onsite,
high-energy team environment that helps you learn, grow, and
develop leadership skills from day one. With training and a
structured ramp-up period, youll be set up for success in your new
role. In as little as five months, you can take the next step to
Expert, where you will lead customer experiences with confidence,
drive resolutions, and help shape the future of Un-carrier
service.Better Life, Better Pay.It takes mastery to be part of the
T-Mobile Customer Care team, and our compensation reflects that. As
an Expert, youll start by earning $20.00 per hour, with most new
Experts earning over $22 per hour through base pay and incentive
bonuses. Plus, enjoy an annual $3,000 stock grant, tuition
assistance, and a suite of financial, health, and lifestyle
benefitsall designed to invest in your career and future
growth.Explore all the benefits of an Account Associate career at
https://careers.t-mobile.com/benefits.We also offer qualifying
Experts a hybrid work schedule after just 60 days post-training
graduation, providing flexibility while ensuring continued
development in a team-focused environment. To qualify, Experts must
achieve performance and attendance goals.
Responsibilities:
Qualifications:
At T-Mobile, we don't have a corporate ladder - it's more like a
jungle gym of possibilities! We're committed to helping our
employees grow in their careers, and we believe in providing a
great learning environment to help you succeed. Our Team of Experts
works collaboratively to ensure our Account Associates have the
tools and resources they need to excel. Join the T-Mobile Talent
Community today to learn more about how we can help you achieve
your career goals!
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Hourly Base Pay: $20.00All employees at T-Mobile, are guaranteed to
earn $20/hour inclusive of base pay and incentives. And since we
are ALL owners, EVERY employee at T-Mobile is eligible for an
Annual Stock Grant.At T-Mobile, our benefits exemplify the spirit
of One Team, Together! A big part of how we care for one another is
working to ensure our benefits evolve to meet the needs of our team
members. Full and part-time employees have access to the same
benefits when eligible. We cover all of the bases, offering
medical, dental and vision insurance, a flexible spending account,
401(k), employee stock grants, employee stock purchase plan, paid
time off and up to 12 paid holidays - which total about 4 weeks for
new full-time employees and about 2.5 weeks for new part-time
employees annually - paid parental and family leave, family
building benefits, back-up care, enhanced family support, childcare
subsidy, tuition assistance, college coaching, short- and long-term
disability, voluntary AD&D coverage, voluntary accident
coverage, voluntary life insurance, voluntary disability insurance,
and voluntary long-term care insurance. We don't stop there -
eligible employees can also receive mobile service & home internet
discounts, pet insurance, and access to commuter and transit
programs! To learn about T-Mobiles amazing benefits, check out
.Never stop growing!As part of the T-Mobile team, you know the
Un-carrier doesnt have a corporate ladderits more like a jungle gym
of possibilities! We love helping our employees grow in their
careers, because its that shared drive to aim high that drives our
business and our culture forward. By applying for this career
opportunity, youre living our values while investing in your career
growthand we applaud it. Youre unstoppable!T-Mobile USA, Inc. is an
Equal Opportunity Employer. All decisions concerning the employment
relationship will be made without regard to age, race, ethnicity,
color, religion, creed, sex, sexual orientation, gender identity or
expression, national origin, religious affiliation, marital status,
citizenship status, veteran status, the presence of any physical or
mental disability, or any other status or characteristic protected
by federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing or
calling . Please note, this contact channel is not a means to apply
for or inquire about a position and we are unable to respond to
non-accommodation related requests.Required
Keywords: T-Mobile USA, Inc., Hampton , Account Associate Customer Service - Richmond VA, Hospitality & Tourism , Richmond, Virginia
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