Front Office Supervisor

Company: Richmond Marriott Short Pump
Location: Glen Allen
Posted on: January 22, 2026

Job Description:

Job Description Job Description YOUR NEXT DESTINATION AWAITS Careers at Commonwealth Lodging Your next destination is here. Build your career at Commonwealth Lodging. OUR COMPANY CULTURE We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management. We are a company with a culture that understands relationships and Team First! We value professionalism and integrity as we work towards providing world-class hospitality . We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission! You'll love working for us because: The People! You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! OUR COMPANY CORE VALUES Team First, Own It, Relationship Oriented, Professionalism, Integrity. POSITION OVERVIEW The position involves a high level of guest interaction and serves as the first point of contact for all guests. The Front Desk Supervisor is responsible for assisting guests with check-in and check-out, answering and processing phone calls, and resolving guest concerns to ensure complete satisfaction. This role oversees front office operations to promote profitability, cost control, and exceptional service. Responsibilities also include managing room reservations, front office systems, supply inventories, staff scheduling, forecasting, and departmental budgeting to maximize revenue. This industry operates seven (7) days a week, twenty-four (24) hours a day. Consistent and reliable attendance, in accordance with company standards, is essential for success in this position. QUALIFICATIONS, EDUCATION & EXPERIENCE: High School Graduate or General Education Degree (GED): or Work Equivalent Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred Minimum of 1-2 years of experience as a Customer Service Agent and Leadership role. Communicate effectively with guests, management and co-workers. Good understanding of the English language and communication skills both written and verbal. Previous cash handling experience Be willing and have the ability to work a varied schedule that includes nights, weekends and holidays. RESPONSIBILITIES Administer department orientation with new hires, conduct ongoing training with existing staff. Foster and promote a cooperative working climate, maximizing productivity and employee morale. Always maintain positive guest relations and guest confidentiality. Work to resolve guest complaints, ensuring guest satisfaction. Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities. Be familiar with all local attractions/activities to respond to guest inquiries accurately. Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite situations. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Print special requests report and block according to specifications. Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures. BENEFITS Competitive pay based on experience Health, dental, and vision insurance Short-term and Long-term disability Company paid life insurance Paid time off and holiday pay Employee Assistance Program Employee referral bonuses 401(k) retirement plan Tuition reimbursement Travel discounts Opportunities for training, development, and career advancement Incentive bonuses

Keywords: Richmond Marriott Short Pump, Hampton , Front Office Supervisor, Hospitality & Tourism , Glen Allen, Virginia