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Field Service Technician

Company: Virginia Business Systems
Location: Hampton
Posted on: September 12, 2022

Job Description:

FIELD SERVICE TECHNICIANCLASSIFICATION: Non-ExemptREPORTS TO: Service ManagerDEPARTMENT: SERVICE JOB PURPOSE/Summary The Field Service Technician provides installation, field maintenance and routine service on copiers and office equipment to our customers and clients, while providing each customer with outstanding customer service in a professional, courteous and knowledgeable manner. Essential Function Responsible for maintaining parts inventory for accuracy and integrity. Informs management of any and all issues relating to customer issues. Provides technical support for client base on copiers and printers. Maintains positive attitude with both client employees and EBS/VBS employees. Always treats customer in a positive professional manner. Makes prudent decisions required to maintain equipment in field to company standards without jeopardizing performance of said equipment. Maintains a high level of technical expertise with emphasis on continuing training. Continues to upgrade knowledge to improve effectiveness on the equipment. Performance Factors Qualifications A high school diploma or equivalent with post education in a technical/mechanical field required. Previous experience working with electronics or mechanical devices preferred. Must possess a high level of technical aptitude with analytical and problem-solving skills with the ability to trouble shoot and identity issues efficiently. A valid driver's license is required with Physical Demands Stand - Remaining on one's feet in an upright position without moving about Walking - Moving about on foot Lifting - Raising or lowering an object from one level or area to another 25-50 lbs Carrying - Transporting an object, usually holding it in the hands or arms, or on the shoulder Climbing - Ascending or descending stairs or ramps using feet and legs or hands and arms Stooping - Bending body downward and forward by bending at the knee Handling - Seizing, holding, grasping, turning or otherwise working with hand or hands We are Committed We are Client Focused We are Respectful We are Passionate We Do the Right Thing Job Type: Full-timePay: $20.00 - $30.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insuranceSchedule: 8 hour shift Monday to FridaySupplemental pay types: Bonus pay Signing bonusExperience: Copier Repair: 2 years (Required) Mechanical: 1 year (Required)Willingness to travel: 25% (Preferred)Work Location: Remote

Keywords: Virginia Business Systems, Hampton , Field Service Technician, IT / Software / Systems , Hampton, Virginia

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