Director of Business Solutions Merchandise / MDM

Location: Chesapeake
Posted on: June 23, 2025

Job Description:

The Director Solutions Delivery – Merchandise serves as the primary liaison between IT and the company’s Merchandise departments, for both Dollar Tree and Family Dollar. This Director partners with each department’s leadership team to define and prioritize its multi-year technology roadmap. The Director also manages a team of Delivery Managers, Project Managers, Business Analysts, Systems Analysts and Developers who plan and execute the roadmap projects, in partnership with other internal and external resources, on time, on scope and within budget. Occasionally this Director may be asked to personally run some of the company’s most strategic initiatives. This role must be able to effectively communicate with all levels of management both within and outside of the IT department. Principal Duties and Responsibilities: Serve as leader of the Merchandise technology team Define technology roadmaps that align to long term business objectives for the company Lead and mentor team of Delivery Managers, Project Managers, Business Analysts, Systems Analysts and Developers Create and manage annual IT capital budgets for the Merchandise domains Perform team capacity planning, work prioritization and resource allocation Provide regular status and risk reporting to IT and business senior leadership Partner with business and operations on production support and ongoing solution enhancements Define and ensure adherence to project management processes, templates, standards Monitor the software market for relevant solutions; assist with vendor selection RFPs Lead or serve on departmental process improvement initiatives Develop partnerships with the following key stakeholders Business leaders to identify requirements and prioritize technology initiatives Executive sponsors to document scope and approve project charters IT networking, engineering and security to maintain compliance with corporate standards QA to define testing strategy and execute regression and user acceptance testing Training to define training strategy, develop materials and deliver training Internal Audit to ensure project controls and SDLC processes are followed IT Operations to ensure a successful transition to support Procurement team to evaluate potential solution providers Legal team to negotiate new contracts and renewals External software providers, systems integrators and other vendors Occasionally serve as primary project lead on strategic initiatives Determine appropriate project structure, work streams and team lead Develop and maintain project plans with detailed tasks, activities, deliverables and timelines Manage and evaluate project resource requirements Continuously assess and re-evaluate project priorities; develop contingency plans Facilitate project schedules and meetings Document project decisions, action items, issues and risks Maintain project document repositories Serve as primary liaison with external vendors Maintain, manage and report on project financial budgets, actuals and forecasts. Prepare project status reports and steering committee presentations Minimum Requirements/Qualifications: Bachelors in business, computer science, MIS or other four-year related degree 10-15 years of related work experience, with 3 of senior management experience highly preferred Prior supervisory experience, preferably within an IT department Experience managing complex technology projects Merchandise technology experience preferred but not required Sourcing & Compliance systems Planning, Pricing and Promotion systems Procurement to pay or ERP systems (Oracle, Blue Yonder) - Master Data Management - Assortment Management - Purchase order Management - Invoice Management Desired Qualifications: Retail or consumer products experience Experience managing the work of external / offshore vendors Advanced oral and written communication skills Team player with excellent collaboration skills High attention to detail Self-starter with sense of urgency Enjoys fast paced environments PMP certification

Keywords: , Hampton , Director of Business Solutions Merchandise / MDM, IT / Software / Systems , Chesapeake, Virginia