Desktop Support
Company: STI
Location: Richmond
Posted on: April 1, 2026
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Job Description:
Role: Desktop Support Location: Richmond, VA Duration: Long Term
contract Description: Sr Desktop Support Tech. 100% ON SITE from
Day One ABOUT THE ROLE Responding to queries on the phone, via
email, in person, or through remote access. Offering technical
assistance on the delivery, configuration, set up, maintenance, and
troubleshooting of computer systems, hardware, and software.
Training computer users. Training other staff on troubleshooting
and diagnosing problems. Writing and editing documentation about
troubleshooting and diagnosing problems. Gaining feedback from
customers to improve training methods. Writing and editing training
manuals. Running reports and analyzing common complaints and
problems. Troubleshooting VPN, Networking, and ISP problems.
Required/Desired Skills Skill Required /Desired Amount of
Experience Strong working knowledge of computer systems, hardware,
and software, including drivers and bios Required 6 Years Excellent
problem-solving, analytical, and team-working skills Required 4
Years Excellent communication and interpersonal skills. Required 4
Years demonstrated ability to obtain feedback from customers to
improve training methods. Required 4 Years Writing and editing
training manuals. Required 4 Years Running reports and analyzing
common complaints and problems. Required 4 Years An openness to
learning new technologies. Required 2 Years An openness to learning
new technologies. Required 4 Years
Keywords: STI, Hampton , Desktop Support, IT / Software / Systems , Richmond, Virginia
