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Sales Representative

Company: IBEX GLOBAL
Location: Hampton
Posted on: January 12, 2021

Job Description:

Our Mission at ibex is Your Success!ibex is recruiting customer service advisors for our upcoming training classes. In addition to a dynamic team environment, you'll enjoy competitive benefits, generous incentives, and performance-based bonuses!About ibex:ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.SummaryResidential Sales & Service Consultants (RSSC) are responsible for creating an outstanding experience at every interaction for both new and existing residential customers. The RSSC uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment.General DutiesDuties include, but are not limited to, the following:* Selling and/or saving Frontier products and services. Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services.* Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, and completing save/service order activity in an accurate and timely manner.* Accurately computing and quoting customer monthly charges, non-recurring charges, adjustments and balances. Must be able to provide flexible options to the customer based on product and service needs.* Full range of billing and collections duties. Discuss billing inquiries. Utilizes billing system to assist customers in a wide range of billing transactions.* Full range of repair resolution duties. Interfacing with customers regarding (and performing work associated with) pending orders, repair requirements and repair resolution.Basic Qualifications* 1-2 years of sales experience in a call center environment with proven results* Must be able to work anytime during the centers hours of operation.* Experience in a customer focused role required* Outstanding communication and listening skills* Work independently and make solid decisions* Energetic* Professional* High School degree or equivalent* History of excellent work attendance* Basic math skills, data entry skills and sales aptitudeRequired Experience And Minimum Requirements:* High school diploma or the equivalent.* 18 years of age or older* Basic computer skills.* Typing speed of at least 25 words per minute.* Ability to multi-task.* Excellent verbal and written communication skills.* Background and drug screens are required for this position.ibex is an Equal Opportunity Employer

Keywords: IBEX GLOBAL, Hampton , Sales Representative, Other , Hampton, Virginia

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