Customer Care Specialist
Company: Aerotek
Location: Hampton
Posted on: February 14, 2021
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Job Description:
Aerotek is hiring for 35 Remote Customer Care Specialists in
Hampton, VA! **must be able to drive to Hampton to pick up
equipment**Description:Job SummaryCustomer Care Specialist answers
inquiries from providers and other affiliated representatives or
groups regarding TRICARE eligibility, benefit determinations, and
claims adjudication questions or problems. This position
establishes and maintains rapport with contacts and present a
favorable corporate image while responding to inquiries within time
frames required to exceed contractual standards.Characteristics and
ResponsibilitiesThe CSR's will be exclusively handling provider
callsThese calls will revolve around the status of claims,
submitting claims, or following up on rejected claims.Obtain and
analyze claims data to determine specific problem area including
external communication to obtain data.Complete research and provide
final resolution to inquiries within contractual
requirements.Communicate with inquirer to determine appropriate
authorization or referral of services.Submit claims for
adjudication, correction, payment, or review as appropriate.Educate
providers on billing requirements of TRICARE to reduce claim
problems.Deal tactfully with people in a wide variety of situations
to convey a favorable corporate image.Respond to inquirer using
various forms of communication (written letter, telephone, web, or
email) within time frames to exceed contractual standards.Collect
and record data for Customer Service records and computer
analysis.Inform supervisory staff of system problems when
identified, researching problems to provide backup data and
examples when needed.They will be handling both call and written
correspondences from Tricare ProvidersSkills:"customer service",
insurance, health insurance, HIPAA, healthcare, process, data
entry, Call center, AHT, Adherence, "call center", Customer
service, Health care, Insurance, Claims resolution, Claim, Inbound
call, Medical billing, Csr, tricareTop Skills Details:Customer
Service Call Center Data entryAdditional Skills &
Qualifications:MUST HAVES: 1+ years of call center customer service
experience - Basic Microsoft word and excel experience (verified
through references) -Must type a minimum of 35 WPM but prefer 45
WPM -Data entry proficiency - High School Diploma or GED NEEDED
About Aerotek:We know that a company's success starts with its
employees. We also know that an individual's success starts with
the right career opportunity. As a Best of Staffing Client and
Talent leader, Aerotek's people-focused approach yields competitive
advantage for our clients and rewarding careers for our contract
employees. Since 1983, Aerotek has grown to become a leader in
recruiting and staffing services. With more than 250 non-franchised
offices, Aerotek's 8,000 internal employees serve more than 300,000
contract employees and 18,000 clients every year. Aerotek is an
Allegis Group company, the global leader in talent solutions. Learn
more at Aerotek.com.The company is an equal opportunity employer
and will consider all applications without regards to race, sex,
age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, Hampton , Customer Care Specialist, Other , Hampton, Virginia
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