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Service/Helpdesk Support Technicians

Company: Leidos
Location: Hampton
Posted on: February 21, 2021

Job Description:

Description Job Description:Leidos is seeking candidates for exciting career opportunities. Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the Defense, Civil, Intelligence, and Health Industries. We solve our customers' mission-critical problems with innovative applications of technology and expertise.Leidos Defense group is currently looking for the following personnel in support of an upcoming defense contract:

  • Service/Help Desk Support
    • Network Monitoring
    • Network Management
    • Network Infrastructure ManagementPrimary Responsibilities
      • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
      • Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis. Monitor health and status of the network via the Government designated monitoring systems and provide status to Government representatives.
      • Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions. Populate and examine trouble and error logs for troubleshooting and capturing metrics
      • Monitor and administer network tools for troubleshooting and metrics for trends analysis. Log all network issues utilizing the approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis.
      • Provide technical support in data network planning, engineering, and design.
      • Provides polite and friendly customer service
      • Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
      • Documents incident status and solutions in incident database tools
      • Possesses current working knowledge of computers, printers, laptops, and common windows applications
      • Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
      • Provide technical support to resolve the problem or escalate to the appropriate levelBasic Qualifications
        • These positions will require, at a minimum, a High School Diploma, 3-5 years of relevant experience; Bachelor's Preferred and relevant experience; Additional Experience and education will be required for positions of increased responsibility
        • CompTIA certification
        • Security+ CE and IAT/IAM certifications IAW DoD Directive 8570.01
        • Active TS/SCI clearancePreferred Qualifications
          • Experience using Micro Focus Serena, Microsoft Windows, and/or Red Hat, Oracle, or Cisco software suites.DCGSPSIExternal Referral Bonus:IneligiblePotential for Telework:NoClearance Level Required:Top Secret/SCITravel:Yes, 25% of the timeScheduled Weekly Hours:40Shift:RotatingRequisition Category:ProfessionalJob Family:Systems AdministrationLeidos is a Fortune 500 -- information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit .Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to .All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. - provided by Dice

Keywords: Leidos, Hampton , Service/Helpdesk Support Technicians, Other , Hampton, Virginia

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