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Program Support Assistant

Company: Department of Veterans Affairs
Location: Hampton
Posted on: May 3, 2021

Job Description:

* Videos


* Duties




The primary purpose of this position to provide a wide variety of administrative, clerical, and technical support to Nutrition and Food Service. The incumbent in this position performs work that supports budget analysis and administration and the incumbent also uses office automation programs and software such as word processing, spreadsheet and database management in support of the clerical and administrative work as well as copy machine, fax machine, scanner and email.

Learn more about this agency


Major Duties

* Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other

* Keeps/types meeting minutes, agendas and reports.
* Collects, assembles, and compiles data for administrative and management reports.
* Uses email to compose and retrieve correspondence.
* Provides clerical support such as answering the telephone, referring visitors, or providing

information about the office, its functions, and standard operating procedures, and similar

* Edits, composes, and review letters and reports for accuracy and completeness
* Assists computer users regarding selection of applications and appropriate formats and

procedures for tasks.
* Schedules appointments, coordinates meetings, and/or arranges conferences.
* Orients and trains others on computer use.
* Screens calls and personally answers calls when the requested information concerns routine

and procedural requirements.
* Maintains the appointment calendar and reminds supervisor/staff members of subject matter prior to meetings.
* Collects, compiles, and/or tracks data and statistical information .
* Receives, processes, and reviews documents and reports.
* Establishes, updates, and maintains office files and records.
* Prepares, executes, and/or tracks program specific information.
* Prepares and submits documentation for training and travel.
* Serves as official timekeeper - notifying supervisors when leave limits are exceeded, posting staff time and attendance, processing timecards.
* Organizes data into Access databases or spreadsheet formats.
* Performs database file searches.
* Performs office automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database, and/or graphics.
* Uses spreadsheet software to develop and change spreadsheets in order to graphically display data.
* Uses patient electronic health care record to access and retrieve patient information

Work Schedule: Monday-Friday, 8:00am-4:30pm With Sat. and Sun. Off

Telework: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/99930A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status


Promotion Potential


* Job family (Series)

0303 Miscellaneous Clerk And Assistant

Similar jobs

* Assistants, Office
* Office Assistants

* Requirements



Conditions of Employment

* You must be a U.S. Citizen to apply for this job
* Designated and/or random drug testing may be required
* Selective Service Registration is required for males born after 12/31/1959
* You may be required to serve a probationary period
* Subject to background/security investigation
* Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/13/2021.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

* Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience with clerical and administrative procedures, various office skills; and carrying out day-today administrative support activities; Working in an administrative position which required preparing correspondence, reports and graphs utilizing a variety of computer program. Skill in the use of a variety of computer software such as Microsoft Word, Excel, Power Point and other software applications; Interacting with executive leadership in the VA and private sector, contractors, staff members as well as Veterans, their family members and/or legal representatives; Provide/submit requested information to ensure all due dates are met in a timely and satisfactory manner; Managing a fast-paced office to include, establishing priorities, set up, reschedule appointments; Use own initiative to follow-up on action items and time-sensitive issues with appropriate staff members.

You will be rated on the following Competencies for this position:

* Communication
* Computer Skills
* Interpersonal Skills
* Manages and Organizes Information

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The employee's work requires some walking, standing, bending and carrying light items such as books, papers, files, patient records and handling of supplies. Use and maintenance of typewriter, fax machine, printer and photocopier toner cartridges requires careful manipulation.

RESUME REMINDER - Your resume must include the following information for each job/position listed:

Job title Occupational Series and Grade (if a Federal position)

Duties (be as detailed as possible)

Month & year start/end dates (e.g. June 2007 to April 2008)

Full-time or part-time status (include hours worked per week)

Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.

* INSTRUCTIONS: VETERANS PREFERENCE DOCUMENTATION REMINDER - You must submit proper documentation if you are claiming eligibility for veterans preference, which includes a copy of your DD-214 (member copy 4 or earlier version that shows character of service). Applicants claiming 10-Point preference should also submit an SF-15, Application for 10-Point Veterans Preference along with the required documentation listed on the form (such as verification of service-connected disability percentage).

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


There is no educational substitution at this grade level.

Keywords: Department of Veterans Affairs, Hampton , Program Support Assistant, Other , Hampton, Virginia

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