Sr. Service Desk Analyst - CSA
Company: Salient CRGT
Location: North
Posted on: May 3, 2021
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Job Description:
Job Description Are you looking for a new and exciting career opportunity? Join our award-winning organization and work with some of the
most talented minds within our Enterprise Technology and Innovation
teams. As a Salient CRGT employee, you get to be part of a best
performing team supporting our nations most critical missions. At
Salient CRGT, we recognize that financial rewards and great
benefits are important. That is why we offer competitive
compensation and a diverse benefits package. Clickhere
(http://www.salientcrgt.com/careers/benefits-2/) to learn more
about our extensive benefits program. Why Salient CRGT? Were passionate about the inspirational missions of our
customers and we entrust our employees and teams to deliver
exceptional performance to enable the safety, security, health and
well-being of our nation. We provide the tools and resources to
help you be successful, and our culture fosters an environment in
which idea sharing and collaboration is essential. Are you ready to
make a difference? The ideal candidate will be responsible for day to day end user
support for client personnel. Provide Tier 1 phone support and
troubleshooting in compliance with established policies
/procedures. Provide supplemental hands-on desk-side support when
required Must have emotional intelligence to work in a customer service
environment while resolving technical issues Must meet contractual Service Level Agreements (SLAs) in regard
to speed to answer, first call resolution, abandonment rate, and
customer satisfaction Create, update, and track service requests / incidents within
ticketing system Assist with maintaining / updating support documentation Required Qualifications Associates with 5-8years(or commensurate experience) Minimum of three years as a Help Desk Technician or related IT
role Demonstrated knowledge of computer hardware operation and
maintenance Demonstrated excellent communication skills and a desire to work
in-person or remotely with customers Demonstrated hands-on experience with Windows 10 imaging, usage
and troubleshooting Demonstrated experience with use of an IT ticketing system such
as ServiceNow, Manage Engine/Service Desk Plus, or BMC Remedy Basic Network troubleshooting skills including Wireless and
LAN High School diploma, or equivalent Microsoft Office including O365 installation and
troubleshooting Knowledge of ITIL processes Experience using workstation management software such as KACE,
LanDesk, or ManageEngine Desktop Central Experience using remote desktop support tools such as Remote
Desktop, TeamViewer or Bomgar US Citizenship; Must be able to obtain a Secret clearance. Ability to obtain and pass a client Suitability Clearance 1-2 years relevant IT experience / education (or combination of
both) Experience supporting Microsoft Windows environments and
Microsoft software Experience troubleshooting and resolving Tier 1 hardware and
software problems Desired Qualifications Salient CRGT is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, national origin, age, sex, sexual
orientation, gender identity or expression, veteran status,
disability, genetic information, or any other factor prohibited by
applicable anti-discrimination laws. Connect With Us!
(https://careers-salientcrgt.icims.com/jobs/11805/sr.-service-desk-analyst---csa/job?mode=apply&apply=yes&in_iframe=1&hashed=-336150033) Job Location(s) US-VA-Northern
Virginia Job ID 2021-11805 LCAT Help Desk Support 3 Work Status Full-Time Regular
Keywords: Salient CRGT, Hampton , Sr. Service Desk Analyst - CSA, Other , North, Virginia
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