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Customer Service Representative

Company: Ferguson Enterprises, LLC.
Location: Hampton
Posted on: May 3, 2021

Job Description:

Job Description:We realize that our greatest assets are our best-in-class associates, which is why were dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with us. Together, we can continue to lead the industry and help build our nations infrastructure from the ground up. Join our team today.Ferguson is currently seeking the right individual to fill an immediate need for an Customer Service Representative.JOB DUTIES:Proactively develop and maintain relationships with an assigned customer base, including key accounts, insuring their satisfaction with our products and services at all times.Answer customers' questions about products, prices, availability, product uses, and credit terms.Provide customers with product literature and catalogs.Monitor customer needs and preferences to determine focus of proactive sales efforts.Collaborate with sales teams to understand customer requirements, to promote the sale of company products and services, and to provide sales support.Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.Assist customers in the selection and purchase of merchandise.Complete sales transactions and assist customers with product information, delivery, and other services.Work with all personnel to ensure great customer service from the order to the delivery .Resolve customer complaints regarding sales and service.Continually enhance sales skills and product knowledge in order to promote a professional image in the field.Performs all work in accordance with established safety standards and adheres to all safety policies, rules, regulations and procedures.Participates in associate meetings and communicates any concerns to management.ADDITIONAL JOB DUTIES AND RESPONSIBILITIES:Adhering to all policies, rules, regulations, and procedures.Performing other duties or functions as requested by management.QUALIFICATIONS AND REQUIREMENTSPRIOR EXPERIENCE: No prior experience is required. Applies basic job knowledge of systems and procedures that are relevant to own job.TECHNICAL AND PROFESSIONAL SKILLS: Associate is expected to operate at the functional level across the following areas of technical knowledge and skill: Ability to organize and prioritize work.Ability to effectively communicate in writing.Ability to effectively communicate verbally.Ability to efficiently operate computers, tablets and mobile devices.Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.).Ability to effectively utilize FEI's inventory and logistics system (Trilogy).Ability to effectively utilize FEI's customer relationship management systemBenefitsFerguson is dedicated to providing meaningful benefits programs and products to our associates and their familiesgeared toward benefits, wellness, financial protection and retirement savings. Ferguson offers a competitive benefits package which includes: medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal and holiday), employee assistance programs, associate discounts, community involvement opportunities and much more!-The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.Ferguson is a top-rated national wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes far beyond the plumbing industry. We're a diverse distributor with business in multiple industries including waterworks, fire and fabrication, HVAC/R and more. Our customer-first approach has contributed to our growth from a local distributor to a national company with nearly $17-billion in annual sales. With more than 27,000 associates at over 1,400 locations, we take pride in providing world-class products and services to our customers.

Keywords: Ferguson Enterprises, LLC., Hampton , Customer Service Representative, Other , Hampton, Virginia

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