Phlebotomy & Customer Service Specialist - Norlanco Lab (40 hrs/week)
Company: Lancaster General Hospital
Posted on: May 3, 2021
At Lancaster General Health, our culture is what sets us apart
and creates a lasting impression of our health system in the
community and in the hearts of our patients and their families. A
role with us is more than just a job, we ask that you Live Your
Legacy at LGH by finding your passion in your everyday role,
committing to those you serve, and reaching for your personal
We are recognized as 1 of only 9 hospitals in the entire country
with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50
Best Hospitals. We have attained five year Magnet recognition
status for the fifth time with the American Nurses' Credentialing
Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw
Prize in recognition of the commitment to community service.
PENN MEDICINE LANCASTER GENERAL HEALTH offers a comprehensive
We believe that the best care for our patients starts with the best
care for our employees. Our employee benefits programs help our
employees get healthy and stay healthy. We offer a comprehensive
compensation and benefits program so that our employees can stay
actively engaged and committed to living their legacy every day.
Together, we will continue to make medical advances that help
people live longer, healthier lives.
Join us and be part of a team that empowers you to do more than
your job and encourages you to:
Live Your Passion. Live Your Best. Live Your Commitment. Live
Lancaster General Hospital
7730 Norlanco-Laboratory Testing
Norlanco - Lab Testing
Benefits of Joining Penn Medicine Lancaster General
PENN MEDICINE LANCASTER GENERAL HEALTHcombines a Nationally Ranked
Hospital with great schools, safe neighborhoods, affordable
housing, local community events and festivals as well as a wealth
of cultural and recreational activities. The scenic Susquehanna
River Valley provides opportunities for fishing, skiing, kayaking,
hiking and mountain biking in addition to easy access to NJ
shoreline or Delaware beaches. Urban life is easily accessible,
with New York, Baltimore, Philadelphia and Washington D.C. a train
ride away. Local universities, Fulton Theatre, the downtown
shopping and dining district and local sports teams make Lancaster
a great place to Live, Work and Play.
ATTENTION: Please be aware that, if you are an external
applicant, you may need to complete an online assessment as part of
the hiring process. This assessment will be sent to the e-mail
address that you included in your application. Please note: Some
e-mail accounts may receive the assessment e-mail in their
junk/spam e-mail. This assessment must be completed within 5 days
of receiving it. For more information regarding the assessment,
please click .
This position is located at Norlanco Outpatient Lab in
Elizabethtown, PA. It is full-time, 40 hrs/week between
6:30am-7:00pm. Every other Saturday 6:45am-12noon.
POSITION SUMMARY: Provides complete and accurate patient
scheduling, registration, insurance verification, ordering of tests
and coordination of applicable screening, diagnostic, physician
office and outpatient hospital services. Capable of coordinating
and communicating effectively during increased volumes or with
complex patients. This position requires clinical skills in the
following functional areas: phlebotomy, EKG, holter monitors,
point-of-care testing and specimen collection. Maintains required
ESSENTIAL FUNCTIONS: Qualified individuals must have the
ability (with or without reasonable accommodation) to perform the
- Performs venipuncture and capillary specimen collection in an
- Validates patient identity, specimen integrity and maintains
working knowledge of specimen requirements and all clinical
- Documents all stages of specimen collection in required
computer systems including investigating and processing orders,
"receiving" specimens, canceling tests, running collection lists
and producing and using reconciliation reports.
- Maintains clinical skills necessary to perform duty/job.
- Completes cleaning tasks utilizing regulatory standards.
- Performs maintenance and/or inventory of equipment and supplies
according to unit/department standards.
SECONDARY FUNCTIONS: The following duties are considered
secondary to the primary duties listed above:
- Performs complete and accurate patient registration including
but not limited to walk in, check-in, and/or scheduled
- Demonstrates ability to successfully adapt and perform during
times of high volumes and/or high patient acuity. Demonstrates
skill to service both inpatient and outpatient, if necessary.
- Supports inbound and outbound calls to or from patients,
guests, or appropriate parties as needed to provide services.
Screens and accurately relays messages using protocols established
for emergent, urgent and non-urgent calls.
- Verifies patient, guarantor, coverage and hospital account
information. Performs required referral/authorization processes and
enters orders for applicable tests.
- Understands insurance company coverage and
referral/authorization requirements of payors. Performs electronic
and manual verification of insurance coverage and understands how
to read and accurately apply electronic insurance responses.
- Prepares and/or releases records or orders in the e-Health
record. Scans all necessary documents into appropriate medical
record. Understands the importance of patient's medical information
that is documented on paper.
- Completes assigned patient scheduling and registration work
queues according to performance standards. Ability to resolve work
queue issues and missing registration items via electronic medical
- Disseminates or discusses information with the patients
regarding co-pays, out of pocket expenses, pre-appointment
preparation, arrival times, etc.
- Understands and supports Point of Service Collections. Performs
all necessary functions needed to collect patient financial
- Additional clinical procedures including but not limited to:
EKG, holter monitors, 24 hr Blood pressure or vital signs.
- Other duties as assigned.
MINIMUM REQUIRED QUALIFICATIONS:
- High school diploma or equivalent.
- Completion of educational requirements (additional formal
education/training; maximum supervision for initial competency;
yearly competency evaluation and training).
- CPR certification within 6 months of hire. (Current employees
have until 6/1/2016 to obtain CPR certification).
- One (1) year of clerical, customer service, or administrative
support experience in a highly customer-oriented organization.
- One (1) year experience with basic keyboarding, personal
computer use, and other office setting equipment.
- Previous phlebotomy or registration experience. Training will
be provided upon hire.
- One (1) year of Epic (or equivalent Electronic Medical Record)
New Learning and Memory:
- The position requires the ability to attend to a specific
stimulus without being distracted by extraneous environmental
stimuli. The individual must be able to attend to environmental
detail with the ability to separate essential from non-essential or
irrelevant stimuli. The attention skills required are generally
considered to be automatic - - passive, but focused with an intact
capacity for select perception.
Problem Solving, Reasoning and Creative Thinking:
- A large portion of this position required reliance on verbal
memory and new learning. Efficiency in processing of verbal
information, either in written or spoken form, is a major
requirement and prerequisite of the job. The individual must be
able to attend to and process multiple bits of information
simultaneously. The individual must be able to organize and
categorize this information effectively so that later recall is
TEMPERAMENTS: The following are essential requirements of
the position in relation to job-worker situations. These items
describe how a worker must adapt, adjust, conform or act:
- The requirement for autonomous problem solving or creativity of
thought in the position is minimal. Problems encountered tend to
involve a few concrete variables in or from standardized
situations. Typically involves adhering to a chart or set
Repetitive work: Ability to continuously perform the same
type of work for extended periods of time, according to set
procedures, sequence or pace.
Working within tolerances, set limits or standards: Ability
to adapt to situations requiring the precise attainment of set
limits, tolerances, or standards; to be precise, thorough,
exacting, or meticulous in regard to material worked; or in
activities such as numerical determinations, record preparation, or
Performing under stressful conditions: Ability to perform
under stress when confronted with emergency, critical, unusual, or
dangerous situations, or in situations in which working speed and
sustained attention are critical aspects of the job. Is subject to
danger or risk..... click apply for full job details
Keywords: Lancaster General Hospital, Hampton , Phlebotomy & Customer Service Specialist - Norlanco Lab (40 hrs/week), Other , Lancaster, Virginia
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