Remote - Customer Service Representative
Posted on: June 10, 2021
The Remote Customer Service Representative (CSR) provides
exceptional customer service to internal and external customers of
Copart. Through a thorough understanding of Copart practices, the
CSR offers solutions that aid and facilitate a unique customer
service experience. The primary function of this role is to obtain
the release of vehicles that are located at body shops and/or other
locations including residences. In addition to other office support
functions as needed. The CSR is the face of the Company as they are
often the first interaction our customers have with Copart.
- Contact body shops to obtain vehicle pick-up information and
gain verbal release to pick up vehicle(s).
- May interact with vehicle owners via phone to help in the
release of vehicles.
- May interact with Insurance Companies to help expedite the
vehicle clearing process.
- Answer and place calls in a professional manner.
- Measured on call quality -- (Knowledge, level of
professionalism, time to place follow-up calls)
- Focus on a "1st call resolution".
- File quality -- any work done on a specific file (lot) --
accuracy, and time in process.
- Other remote tasks as assigned or needed by the business such
as, but not limited to, working escalated files, and assisting
- Use company resources to gather information and offer solutions
to meet customer needs.
- Update lot (vehicle) notes in the system
- Other duties as assigned.
- One year of office support experience in a customer service
- High School diploma.
- Excellent customer service skills and attitude.
- Excellent written and verbal skills.
- Proficient with office equipment.
- Basic math skills.
- Attention to detail.
- Problem solving.
- Computer proficiency - MS Suite.
- Typing speed 45WPM.
- Basic 10 Key proficiency.
- Professional appearance.
- Ability to multi-task in a fast paced environment.
- Bilingual skills a plus.
- Occasional overtime as needed.
For nearly four decades, Copart has led its industry in
innovation and customer service, enabling it to grow profitably in
markets across the globe. Our success is the direct result of the
skills and efforts of our talented and diverse employees. Our
mindset? It's never just a "job" when your coworkers are like
family--it's like coming home.
Keywords: Copart, Hampton , Remote - Customer Service Representative, Other , Hampton, Virginia
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