Universal Member Services Representative
Company: 1st Advantage Federal Credit Union
Posted on: June 10, 2021
1st Advantage Federal Credit Union is currently accepting
applications for a Full-Time Universal Member Services
Representative (Universal MSR) in our Coliseum Central branch,
Hampton, VA. The selected candidate must be available to work 40
hours per week between the hours of M-F, 8:00-6:30 and rotating
Saturdays from 8:00-1:30. This position is responsible for
performing a wide range of member service functions such as
opening/closing accounts, sale referrals and handling member
servicing issues. This position will also support the teller line
functions through assisting members with their financial
transactions involving paying and receiving, handling of negotiable
instruments and appropriate cash management. This dual role will
support the sales initiatives of the branch by offering credit
union products and services, cross-selling, and referring loans and
business partner services accordingly and will provide assistance
in various areas of branch/retail operations as needed.
Essential Functions & Responsibilities
- Opens new accounts to include all checking, savings,
certificates, trusts, business, and organizational accounts,
confirming all proper documentation is used for account opening.
Ensure that proper disclosures are provided in accordance with
credit union policy. Accepts accountability, maintains accuracy,
and ensures security of all negotiable items and privacy of our
members. Completes all maintenance requests on member accounts in a
- Provide information to current, new, or potential members
concerning membership eligibility, types of accounts, loan
products, services, and member benefits. Actively listens to
members and effectively offers appropriate products and services.
Increase cross sales and member referrals. Consistently meet or
exceed performance goals as established by management.
- Receives and processes member financial transactions, including
deposits, withdrawals, transfers, payments, issuing money orders,
cashiers checks, gift cards and handles basic account inquiries.
Has proficient knowledge of check hold policies with the ability to
make check hold decisions. Demonstrates a strong knowledge of
regulations pertaining to account transactions to include trusts,
estates, IRAs, VA UTMA, and loan products. Manage the operational
integrity of personal cash drawer, vault, TCD and has a solid
understanding of audit policies and procedures.
- Responsible for maintaining, enhancing, current and potential
membership. This could include making sales, courtesy calls in
effort to retain current membership and bring in new business.
- Maintain a comprehensive knowledge of Bank Secrecy Act and
- Proactively demonstrate the 1st Advantage FCU core values of
integrity, trustworthiness, teamwork and excellence for all members
- Perform other job-related duties as assigned.
- To adhere to all major duties and responsibilities as
- To maintain a thorough knowledge of policies, procedures, and
trends in the credit union industry.
- Member service functions are efficiently, effectively, and
accurately performed in accordance with policies, procedures, and
- Demonstrate proficient knowledge of credit union products and
services, to include all types of account offerings and consumer
- Balance cash drawer proficiently both in cash and non-cash
transactions, having no reportable outages or charged back fraud
- Achieve the minimum of 100% on individual assigned production
- Proactively seek sales opportunities to cross-sell or refer
- Troubleshoot and resolve member and internal inquiries in a
timely, friendly, and accurate manner.
- Maintain the work environment with a businesslike appearance.
Uphold 1A image standards.
- Maintain open communication between all colleagues,
departments, leadership, and members.
- Maintain a dependable record of attendance and timeliness.
- Completion of other tasks as assigned.
Education Highschool education or GED
Experience 1 to 3 years of similar or related experience in a
full-service credit union or bank.
Work involves extensive personal contact with others, may be of
a sensitive nature, conflict resolution, building relationships,
and soliciting cooperation. Discussions involve a higher degree of
confidentiality and discernment.
Excellent organizational skills and attention to detail, 10 key
calculators with basic knowledge of credit union systems, products,
and services. Familiarity with positions related laws and
regulations to include Reg CC, Truth in Savings, Truth in Lending,
CIP, Bank Secrecy Act, and the Patriots act. The ability to work
well independently. Excellent written and oral communication skills
with proficiency in Word, Outlook, and Excel etc.
Talking-Especially where one must frequently convey details or
important instructions, ideas, etc. accurately, loudly, or
Average Hearing-Able to hear average or normal conversations and
receive ordinary information.
Finger Dexterity-Using primarily just the fingers to make small
movements such as typing, picking up small objects or pinching
Repetitive Motion-Movements frequently and regularly required
using the wrists, hands, and/or fingers.
Average Visual Abilities-Average, ordinary visual acuity
necessary to prepare or inspect documents, products or operate
Physical Strength-Sedentary work; sitting most of the time.
Exerts up to 25 lbs. occasionally.
Work Environment Standard office work environment
Keywords: 1st Advantage Federal Credit Union, Hampton , Universal Member Services Representative, Other , Hampton, Virginia
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