Customer Service Representatives CRSRCE
The purpose of Customer Service Representatives (CSR) position
is to deliver excellent customer care and create sustainable value
for customers via phone, email, chat, and correspondence. The CSRs
handle service and information requests, billing explanations, cost
savings advice, and explain company policies and procedures along
with terms and conditions.
Essential Job Functions:
Provides efficient and effective service to customers and
prospects on all patron based services to a variety of inquiries
and customer needs.
Maintains sincere interest in providing stellar customer
Understands customer needs, determines the appropriate course of
action to meet those needs and completes or initiates the
Exercises independent thinking in meeting customer
Combines knowledge of product, good work ethic, effective time
management skills, and human relations skills to meet performance
standards and positively influence the client's image.
Ability to process information quickly and accurately.
Ability to handle routine customer transactions.
Ability to work under time constraints.
Ability to understand and apply new concepts.
Ability to analyze information and evaluate results.
Ability to effectively deal with complex customers.
Ability to create positive customer relationships by defusing
angry and upset customers.
Demonstrates a commitment to learning quickly and effectively
applying knowledge as well as supporting/creating a productive,
positive work environment.
Attention to detail-documentation and follow-up.
High school diploma or GED
Minimum of 6 months call center experience or at least 1 year of
customer service experience
Knowledge of mainframe and computer (pc) and internet
Microsoft Office applications
Excellent telephone tact and diplomacy
Excellent written, verbal and interpersonal communication skills
with supervisors, peers, and customers
Proficiency in keyboarding/data entry
Exceptional oral and written communication skills demonstrated
by use of correct grammar and terminology
Time management skills (dependable, accurate, and detail
Successful completion of Drug Screen and Background check
Ability to work the hours of operations as shifts will not be
assigned until the end of training
Ability to attend 100% of the required weeks of training
Final candidates for this position will need to successfully
complete drug screening and a background investigation.