Patient Access Rep I: 149785BR
Company: Sentara Norfolk General Hospital
Location: Hampton
Posted on: June 12, 2021
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Job Description:
Award-winning: Sentara Healthcare is a Virginia and
Northeastern North Carolina based not-for-profit integrated
healthcare provider that has been in business for over 131 years.
Offering more than of care including 12 hospitals, PACE (Elder
Care), home health, hospice, medical transport, medical groups,
imaging services, therapy, outpatient surgery centers, and an
858,000 member health plan. The people of the communities that we
serve have nominated Sentara Employer of Choice for over ten years.
U.S. News and World Report has recognized Sentara as
having the Best Hospitals for 15+ years. Sentara offers
professional development and a continued employment philosophy!
When you join Sentara in a professional or management role, you
become part of a progressive team of business leaders and
operational experts. Our organization and our people are highly
respected for the knowledge and innovation that we demonstrate each
day. Working with us is an opportunity to have a positive influence
on our growth and the communities we serve.
Overview
As a Patient Access Rep or Admitting Representative with
Sentara, you will work in the Emergency Department, Patient
Registration, or a doctors office. This positions primary duties
include positively identifying the patient, collecting demographic
and insurance information, and admitting the patients. This role
allows you to work with both clinical and non-clinical staff. If
you desire, there are promotional opportunities into a Patient
Access Rep II/III, Team Leader, and Team Coordinator. You will find
that teamwork is exceptional, with everyone working together to
ensure the best care for our patients. to hear Jasmine tell us
about a day in the life of a Patient Access Representative with
Sentara Healthcare.
Benefits : Sentara offers an attractive array of full-time
benefits to include Medical, Dental, Vision, Paid Time Off, Sick,
Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus,
Career Advancement Opportunities, Work Perks and more.
Our success is supported by a family-friendly culture that
encourages community involvement and creates unlimited
opportunities for development and growth.
Be a part of an excellent healthcare organization that cares
about our People, Quality, Patient Safety, Service, and Integrity.
Join a team that has a mission to improve health every day and a
vision to be the healthcare choice of the communities that we
serve!
The shift will be 10:30P-7AM, M-F and every other weekend.
Keywords: Patient Intake, Patient Care Rep, Admin, Patient
Admin
Responsibilities
The Patient Access Rep is responsible for all aspects of the
patient registration process, including: verifying the patient
identity and selecting the correct patient record, reviewing
schedules and physician orders to register the patient for the
appropriate service, scanning important documents such as insurance
cards, IDs, Living Wills, and POAs and verifying and entering the
patients demographic and insurance information in the electronic
health record. During the registration process, the Patient Access
Rep will explain and complete complex regulatory and compliance
documents and adhere to all applicable privacy and compliance
standards. They also explain and collect co-payments, deposits, and
outstanding balances and perform the transactions securely. In most
areas, the Patient Access Rep is the first point of contact for
patients and provide the first impression of Sentara. They greet
patients and families, answer questions, and ensure the patients
arrive to the appropriate service area at the right time. The
Patient Access Rep may also perform scheduling, pre-admission, and
discharge duties and provide supervision and patient information
updates to families in waiting rooms.
Qualifications
Education Level
High School Grad or Equivalent
Experience
Required: Customer Service 2 years, Data Entry 2 years
Preferred: None, unless noted in the Other section below
License
None, unless noted in the Other section below
Skills
Required:
Preferred: None, unless noted in the Other section below
Other
Two years of customer service and/or data entry experience
required. Six months of previous healthcare experience a plus.
Associates or Bachelors degree can be considered in lieu of two
years of experience.Knowledge of third party payers, ICD-9/ CPT
coding and medical terminology preferred. Interpersonal skills
necessary in order to successfully gather and exchange information
in both oral and written communications with proper grammar,
spelling and punctuation. Demonstrated proficiency in computer
keyboarding skills required. Extensive training provided for
entry-level candidates and opportunities for advancement
provided.
Sentara Healthcare prides itself on the diversity and inclusiveness
of its close to an almost 30,000-member workforce. Diversity,
inclusion, and belonging is a guiding principle of the organization
to ensure its workforce reflects the communities it serves.
Per Clinical Laboratory Improvement Amendments (CLIA),
some clinical environments require proof of education; these
regulations are posted at ecfr.gov for further information. In an
effort to expedite this verification requirement, we encourage you
to upload your diploma or transcript at time of
application.
In support of our mission to improve
health every day, this is a tobacco-free environment.
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Keywords: Sentara Norfolk General Hospital, Hampton , Patient Access Rep I: 149785BR, Other , Hampton, Virginia
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