Customer Service Representative Nurse Scheduler - Accredo

Company: Cigna
Location: Hampton
Posted on: June 12, 2021

Job Description:

POSITION SUMMARY Works within the fast paced environment of the Central Nursing Team to complete non-clinical projects and functions. As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems within the nursing department. Works with Nurse Manager and field staff to schedule patient visits for home infusion. Works with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals. Works with prescribers to fax, track, and obtain nursing orders. Delivers straightforward administrative and/or other basic business services in Customer Service. Works with various staff, departments and prescribers via fax, email, IM, and phone. Responds timely to inquiries from patients, field staff, and other departments for information and assistance. Position requires excellent interpersonal skills, critical thinking, multi-tasking, retention, and flexibility. Independently responds to inquiries ranging from routine to moderate complexity. Issues tend to be routine in nature. Good knowledge and understanding of Customer Service and business/operating processes and procedures. Enhance organization reputation by accepting ownership for responding to new and different requests. Escalate issues as necessary. ESSENTIAL FUNCTIONS - Use of pharmacy and scheduling programs for documentation and nurse scheduling of home infusion visits. - Proactively communicate to field staff, nursemanagement,and patients. - Investigate/research issues and provide resolution. - Take initiative for problem solving with ability to multitask effectively and use critical thinking. - Correct and timely entry of data in appropriate systems. - A pro-active work ethic with ability to be managed/trained virtually - Proficiency and use of Excel and Outlook QUALIFICATIONS - High School education or GED. - 3+ years of relevant Customer Service experience. - Microsoft Office Suite. - Extremely detailed oriented. - Excellent written and oral communication skills. - Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions. About Cigna Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make? Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Keywords: Cigna, Hampton , Customer Service Representative Nurse Scheduler - Accredo, Other , Hampton, Virginia