Member Service Representative (Full-Time) - Peninsula Town Center

Company: Navy Federal Credit Union
Location: Hampton
Posted on: June 12, 2021

Job Description:

YOUR LIFE'S MISSION: POSSIBLE You have goals, dreams, hobbies and things youre passionate about.Whats Important to You Is Important to UsWere looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to themfriends, family and passions. And we're looking for team members who are passionate about our missionmaking a difference in military members' and their families' lives. Together, we can make it happen.Dont take our word for it.FORTUNE 100 Best Companies to Work ForComputerworld Best Places to Work in ITFORTUNE Best Workplaces for MillennialsForbes Americas Best EmployersBasic Purpose To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Responsibilities Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities to cross service products and increase product penetration Perform platform-banking functions Understand and comply with federal and other regulations relating to financial products and services May assist with Branch Office vault opening, closing and balancing procedures May serve as a Branch Office and/or ATM vault custodian Perform other duties as assigned Qualifications Ability to work independently and in a team environment Working knowledge of savings and checking products, accounts and services Effective active listening skills to accurately respond to inquiries and account requests Effective organizational, planning and time management skills Effective research, analytical, and problem-solving skills Effective skill building effective relationships through rapport, trust, diplomacy and tact Effective skill exercising initiative and using good judgment to make sound decisions Effective skill maintaining composure in a high production and changing environment Effective skill navigating multiple screens and PC applications and adapting to new technologies Effective skill performing mathematical calculations and working accurately with numbers Effective verbal and written communication skills Desired - Experience in member/customer service preferably in a call center, retail banking or financial institution Desired - Experience in working in a credit union environment Desired - Significant professional tenure within one company or team Desired - Significant experience in a fast-paced, member or customer facing environment Desired - Demonstrated professional growth shown through an increase in responsibilities over career Desired - Demonstrated experience nurturing teamwork and collaboration Desired - Significant knowledge of NFCU policies, procedures, products and services Hours: Available Monday Saturday: hours based on business needs. Location: 2023 Von Schilling Dr Hampton VA 23666 USABased upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityDisclaimerNavy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Bank Secrecy ActRemains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 45761-1A

Keywords: Navy Federal Credit Union, Hampton , Member Service Representative (Full-Time) - Peninsula Town Center, Other , Hampton, Virginia