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Fishing Pier Services Associate

Company: City of Hampton, VA
Location: Hampton
Posted on: January 12, 2022

Job Description:


Performs routine work in the areas of pier operations, concessions, customer service and maintenance duties at the James T. Wilson Fishing Pier.

Examples of Work

* Provides customer service and concession sales to patrons at James T. Wilson Fishing Pier.
* Handles cash and follows all City cash handling policies and procedures.
* Assists in the kitchen operation and food preparation, to ensure customer satisfaction.
* Performs daily inspections of food inventory and storage facilities to ensure facilities are maintained in an attractive and sanitary manner in accordance with health code requirements and standards.
* Assists in conducting programs and/or activities for pier visitors, schools, civic groups and other organizations. Assists in fishing interpretive programming.
* Educates patrons on the Virginia Marine Resources (VMRC) Saltwater Recreation Fishing regulations and provides information about pier operations, programs, and tourism.
* Notifies supervisor of hazardous or dangerous situations, objects, places or persons.
* Performs routine maintenance of office and storage areas, restrooms, parking lots, fishing pier and other related areas.
* Cross trains into several functional areas based on a training plan. Cross training may involve on the job training, in house classes, and outside courses and seminars.
* May be required to work other areas within the PRLS Department.
* Demonstrates regular and punctual attendance.
* Performs other related duties as required.


Graduation from high school or successful completion of GED preferred. Requires a minimum of one year of customer service experience. One year of experience in, cash handling, food service and/or maintenance preferred. Some knowledge of saltwater fishing preferred.

Requires basic computer skills and the ability to perform basic math and measurement calculations. Ability to use point of sale equipment. Must be able to 'make change' quickly and efficiently without the use of a calculator or cash register. Ability to understand and follow oral and written instructions; ability to meet the public and demonstrate exceptional customer service skills; ability to foster effective public relations with diverse populations; ability to establish and maintain harmonious working relationships with co-workers. Any acceptable combination of experience and education which qualifies the applicant for this particular position may be considered for the more specific requirement outlined above.

Must possess a valid motor vehicle operator's license and must have and maintain a satisfactory driver's record based on the City of Hampton criteria. Must successfully pass pre-employment testing for alcohol and controlled substances. Must successfully pass a background check related to this position.


Performs duties under the general supervision of the Pier Manager or designee. Ability to sit or stand for long periods of time and must be able to lift at least 25 pounds. Ability to communicate effectively, both orally and in writing. Frequent contact with the general public. Duties are performed indoors and outdoors in a varied weather conditions, sometimes in hazardous locations. Requires shift work and working nights, weekends and holidays. This position is non-exempt.

Keywords: City of Hampton, VA, Hampton , Fishing Pier Services Associate, Other , Hampton, Virginia

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