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Vault Teller

Company: Old Point Trust & Financial Services
Location: Hampton
Posted on: January 15, 2022

Job Description:

Position Summary: Under general supervision, services customers through the performance of teller duties, and completes assigned branch duties. Work requires the ability to handle sensitive and confidential information with discretion and strict adherence to established policies and procedures to maintain branch security.

Essential Functions:

* Performs all duties related to the processing of internal and external customer paying and receiving transactions.
* Completes daily cash balancing of till. Minimum balancing requirement: 85% with no more than 3 proof corrections and $25.00 net difference per month.
* Provides excellent customer service assisting, responding to, and resolving internal and external customer inquiries.
* Uses opportunities wisely to promote the bank and sell and cross-sell bank products and services.
* Assists head teller with teller line operations through the performance of assigned duties.
* Attends required meetings and training seminars.
* Accountable for the understanding of and adherence to operational controls, policies, procedures and processes to ensure compliance with bank policies and related laws and regulations.
* Performs other duties as assigned.

Position Requirements (Knowledge/Skills/Abilities):

* Ability to operate a computer and learn job-specific software applications.
* Excellent customer service skills and basic sales skills.
* Excellent verbal and written communication skills.
* Excellent interpersonal skills and customer service skills.

Education/Experience:

* High school graduate or GED or equivalent, and 3 months cash handling or an equivalent combination of education and experience.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel and talk or hear and occasionally required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to recognize colors.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is typically indoors and in an office setting. The noise level within the work environment is typically moderate.

The specific statements shown in each section of this position description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.
Associated topics: branch, branch teller, client, customer, customer service, customer service representative, deposit, service associate, service representative, teller

Keywords: Old Point Trust & Financial Services, Hampton , Vault Teller, Other , Hampton, Virginia

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