Supervisor, Field Operations
Company: SPECTRUM
Location: Onley
Posted on: May 14, 2022
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Job Description:
JOB CODE: TOP415 JOB TITLE: Sup, Field Operations Responsible
for overall fulfillment operations of the system locations from the
node to the home across the assigned area. Supervise installation
and service to meet customer expectations, technical quality
standards, employee productivity and company safety requirements.
Maximize customer satisfaction through quality craftsmanship and
operational excellence of the customer premise network. Responsible
for the hiring, training, development, and performance evaluation
of team. MAJOR DUTIES AND RESPONSIBILITIES Ensure responsiveness
and first time resolution to installation and trouble call work
orders while adhering to company quality and safety standards
Ensures quality control checks are completed satisfactorily;
resolve escalated customer problems as necessary. Provides quality
assurance support and direction to field staff regarding new or
existing technologies. Performs field safety observations and
quality control checks in accordance with company TQA requirements.
Resolves and proactively prevents customer escalations Establishes
positive employee relations through effective individual and team
communication and provide ongoing support Regularly observes and
mentors employees in regard to safety, quality, productivity and
well-being Coordinate and reinforce employee training to ensure
Technical Quality Assurance (TQA) standards are met. Performs
practical field evaluations to verify technical competencies and
safe practices; provides necessary feedback Ensures staff has and
maintains necessary company-issued tools and equipment Facilitates
cross-functional communications and cooperation with internal
departments and service partners Instills knowledge of all company
products and services Maintains records and documents in accordance
with company policies and procedures Adheres to industry specific
local, state, and federal regulations, as applicable Knows,
understands and follows company policy Performs other duties as
requested by manager REQUIRED QUALIFICATIONS Skills/Abilities and
Knowledge Advanced understanding of the TCP/IP stack and associated
abstraction layers Advanced knowledge of network designs, network
architectures, and network topologies Ability to read, write and
speak the English language to communicate with employees,
customers, and suppliers in person, on the phone, and/or by written
communications in a clear, straight-forward, and professional
manner Ability to use the following hand tools: electric drills,
hammers, wrenches, screwdrivers Ability to walk over all types of
terrain in all kinds of weather, while carrying tools and
equipment, including gaffs, ladders, and fully loaded tool belts
Basic knowledge using software tools to support the current
operations Knowledge in basic network devices and network
appliances Ability to safely use weight-bearing equipment (such as
gaffs, safety harness and ladders) within the maximum weight
limitations of that equipment Ability to accurately take
measurement and apply to position tasks Ability to carry, climb and
operate extension ladder, (approx. 32 ft high and 90 pounds)
Ability to perform job from high places (i.e. poles and roofs)
Ability to differentiate between different sizes and colors of
wires Ability to work with small components and wires to make cable
connections Ability to make cable connections in tight spaces by
bending, reaching, twisting Ability to walk over all types of
terrain in all kinds of weather while carrying tools and equipment,
including ladders, safety equipment and tool belts Ability to work
while standing 50 - 70% of the time Ability to use personal
computer and software applications including Microsoft Office
Ability to operate appropriate computer or test equipment
associated with position (e.g. signal level meters, ohm meters,
etc.) Ability to use handheld communication devices and
applications Ability to use electric or battery operated hand tools
such as drills, hammers, wrenches, screwdrivers Certifications and
Licenses Valid driver's license with satisfactory driving record
within Company required standards Education Associates degree in
electronics or related field, or equivalent work experience
Industry and vendor specific certifications and training (NCTI,
SCTE, BCT/E) Related Work Experience 5 years of Field Techician
work experience perferred Supervisory experience in a technical
environment preferred or equivalent work experience Experience in
complex, structure cabling jobs that include interior/exterior
installation of Cat5/Cat6 cabling Experience in programming and
installing routers, Internet gateway services, Layer2/3 Ethernet
switches and wireless access points in commercial environments
PREFERRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to
successfully manage face-to-face customer interactions and
resolutions Demonstrated leadership qualities Ability to handle
multiple projects and tasks Ability to prioritize and organize
effectively Ability to supervise and motivate others Moderate
knowledge of residential and commercial facility construction
design/layout Basic knowledge of company products and services
WORKING CONDITIONS Work indoors in confined space, poorly
ventilated areas such as attics during extreme heat or cold
Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning
solutions Work in commercial or factory type environments Work
outdoors in all kinds of weather and at all times of the day or
night Work performed near power lines and electricity Work and
travel in inclement weather Some work may be performed in an office
environment Work performed at various heights above ground on
telephone/power poles Some out of town and overnight travel as the
business needs dictate Occasionally required to work overtime as
the business needs dictate Ability to work weekends or a second
shift as the business needs dictate TOP415 308329 308329BR
Keywords: SPECTRUM, Hampton , Supervisor, Field Operations, Other , Onley, Virginia
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