Service Advisor
Company: Casey Auto Group
Location: Hampton
Posted on: May 15, 2022
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Job Description:
If you are looking for a company large enough to grow in, but
small enough to appreciate you, this is it!-- We're hiring--Service
Advisors--to join our team at Casey Auto Group!--We have so many
great opportunities!If you're looking for a new opportunity and
chance to grow your career,--APPLY TODAY!--Automotive Service
Advisor Responsibilities:* Oversee service orders and flow of Drive
Lane. Ensure that customers receive prompt, courteous, and
effective service. * Take ownership of the customer's experience by
carrying out those additional assignments that allow the dealership
to leave a positive impression with the customer. * Provide
concierge support for all owner inquiries, whether phone or in
person, to assure the customer does not get mishandled. * Ensure
the daily inventory of technicians' time is consistently sold to
service customers. * Distribute work between technicians
efficiently. * Answer technical questions about vehicle problems,
warranties, services, and repairs. * Maintain Customer Happiness
scores at or above company standards. * Assist in diagnosing
vehicle problems; order parts and tools as necessary. * Oversee
administration of warranty claims as well as training and
supervising of service department. * Set schedules and assigns
tasks to service department employees. * Reinforces company
policies and adheres to company standards. * Encourages compliance
with applicable laws and regulations. * Maintain good working
relationship with factory(s) and foster positive employee
relations. * Collaborate with upper management to make service
department hiring and discipline decisions.Benefits of being a
Casey employee:--* Highly productive shops* Career advancement
opportunities* Competitive pay* Clean and professional work
environment* Family owned and operated--for over 60 years with six
locations in Newport News and Williamsburg (BMW, Honda, Toyota,
Chevrolet, Volkswagen, Subaru and Kia)* Ongoing Professional
DevelopmentBenefits we offer:* Medical, Dental and Vision
Insurance* Flex Spending Account/Health Savings Account*
Prescription Drug Coverage* Life Insurance--* Short and Long Term
Disability* Legal Resources Coverage* Gym membership discounts*
401(k) Retirement Savings Plan* Vacation and Holidays* Employee
Discounts* Employee Assistance Program (counseling services)*
HealthJoy (virtual membership to healthcare services)* Direct
deposit* Paid WeeklyJob Qualifications: * Previous experience
required* Organized and friendly personality* Demonstrated ability
to manage others* Time management skills* Fantastic communication
skills with your customers* Professional, well-groomed personal
appearance* Consistent record of service and sales success* Strong
record of positive customer satisfaction results* Team oriented and
self-motivated* Able to work with little supervision* Clean driving
record and valid driver's license--We are an equal opportunity
employer and prohibit discrimination/harassment without regard to
race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws.Hireology . Keywords:
Automotive Service Advisor, Location: Hampton, VA - 23670
Keywords: Casey Auto Group, Hampton , Service Advisor, Other , Hampton, Virginia
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here to apply!
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