Breakfast Server
Company: The Landing at Hampton Marina, Tapestry by Hilton
Location: Hampton
Posted on: June 25, 2022
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Job Description:
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***Hilton Experience Preferred***
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Job Summary: - - - - - - - - - - - - - - - - - - - - - - - - - - -
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-The main purpose of this job is to ensure the guest receives the
highest quality of services in Food & Beverage Service.
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Essential Job Functions: -
Guest Service Responsibilities
- - - - - - - - - Set up side station and performs side work as
assigned
- - - - - - - - - Provide immediate attention to all guests upon
seating
- - - - - - - - - Informs guests of daily specials and chefs
specialties
- - - - - - - - - Takes guests orders accurately and timely
- - - - - - - - - Places order with kitchen; informs cooks about
special cooking instructions
- - - - - - - - - Serves beverages and meals according to standard
operating procedure
- - - - - - - - - Performs quality check to ensure guest
satisfaction
- - - - - - - - - Removes soiled places and glass ware according to
standard operating procedure
- - - - - - - - - Suggests and serves dessert, coffee and after
dinner drinks
- - - - - - - - - Verifies accuracy for prices, tips and other
charges on all checks
- - - - - - - - - Handles cash and credit card charges according to
standard operating procedure
- - - - - - - - - Clear and reset tables when the guests have left
the restaurant.
- - - - - - - - - Keeps table, dining room and bus station areas
clean at all times
- - - - - - - - - Advises supervisor of any complaints as soon as
they occur
- - - - - - - - - Performs clean-up and closing duties as assigned
by manager
- - - - - - - - - Attends pre-shift line-up as requested by the
Supervisor or Service Director
- - - - - - - - - Reviews and turns in Z report with correct cash
drop and credit card slips
- - - - - - - - - Performs any task asked by supervisor which is
job or guest related
- - - - - - - - - Report to work in a neat and clean uniform. - -
Well-groomed hair and personal hygiene are essential. -
- - - - - - - - - All guests must be treated in a manner to ensure
their complete satisfaction. - Always strive to exceed guests'
expectations. -
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Health & Safety Responsibilities
Legislation & Company Policy
Other
TOP Requirements: -
Qualification Summary: - - - - - - - - - - - - - - - - - - - - - -
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Education & Experience: -
Physical Requirements:
Mental Requirements:
- - - - - - Must be able to interact with guests in a friendly/fast
manner. - -
- - - - - - Must be able to convey information and ideas clearly,
both oral and written in English.
- - - - - - Must be able to evaluate and select among alternative
courses of action quickly and accurately
- - - - - - Must be able to work well in stressful, high-pressure
situations including the ability to handle guest complaints and
disputes while resolving them even if the situation did not begin
with them.
- - - - - - Must maintain composure and objectivity under pressure.
- Must be respectful and maintain a calm demeanor.
- - - - - - Must be effective in handling problems in the
workplace, including anticipating, preventing, identifying and
solving problems.
- - - - - - Must be effective at listening to, understanding and
clarifying concerns and issues raised by team members and
guests.
- - - - - - Must be able to work with a myriad of personalities and
levels within the hotel and outside sourcesJB.0.00.LN
Keywords: The Landing at Hampton Marina, Tapestry by Hilton, Hampton , Breakfast Server, Other , Hampton, Virginia
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