IT Site Support Tech
Company: IBEX Holdings Limited
Posted on: November 22, 2022
Utilize strong pc troubleshooting, break fix, and problem solving
skills in maximizing the uptime of the pc's, phones, agent software
on the desktop, and site infrastructure for the assigned call
center. Interface with corporate network, PBX, windows
administration, database, and application teams in addressing
specific problems encountered at your assigned call center.
* Support for the day-to-day IT operation at the call center.
* Organizes and addresses assigned tasks and tickets in appropriate
* Supports corporate I.T. as "the hands" at the site to address
issues with voice and data infrastructure.
* Supports site level implementations of new pc hardware,
application rollouts, and client specific activities as it relates
to the desktop.
* Receives and responds to workflow requests in the form of trouble
tickets through the TRAKIT ticketing system.
Education: A.A.S in computer science or other related degree or an
equivalent combination of education and experience.
Experience: One to three years' experience with installation,
relocation, troubleshooting, repairs and preventative maintenance
of desktop devices and software applications.
All employees are expected to meet/exceed standard core
competencies for all jobs. Additional knowledge, skills, and
abilities that are required to perform the job are as follows:
* Must possess excellent English written and oral communication
skills; ability to interface with clients at all levels.
* Experience working in a large, fast paced, call center
environment utilizing VOIP technology.
* Working knowledge of Active Directory, GPO's, and software
* Highly proactive; addresses site level issues with appropriate
sense of urgency.
* Above average knowledge of Windows 7 and the system registry
* Must be a strong team player with a positive attitude and
tenacity to complete the mission
* Quickly learn and communicate new technologies
* Proven ability to troubleshoot, install, and support the
following: PC hardware, commercial and custom software suites,
network connectivity for data, voice, Ethernet, and WIFI, image
creation and deployment, IP phones, laptops, tablets, smartphones,
Specialized Training and Certifications: A+ certification required;
Keywords: IBEX Holdings Limited, Hampton , IT Site Support Tech, Other , Hampton, Virginia
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