Customer Service Associate
Company: Wawa
Location: Hayes
Posted on: March 18, 2023
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Job Description:
STR00652 - Hayes, VA 23072 Job Description Job Title: Customer
Service Associate Location: Field Department: Store Operations Job
Summary: The Customer Service Associate works in support of the
store management team to facilitate and perform a variety of tasks
including customer service, food and beverage preparation, cash
register duties, general housekeeping and other related functions.
The Customer Service Associate delivers an exceptional customer
experience that supports Wawa's vision to fulfill lives every day.
Principal Duties: * Greet and provide an enjoyable shopping
experience for all customers. Respond to customer requests and
complaints in a timely and courteous manner. Utilize the GREAT
customer service and customer recovery model to ensure customer
engagement. * Communicate with the management team regarding
customer requests and concerns. * Operate the cash register, scan
items, bag merchandise and properly handle different methods of
payment. Maintain proper cash levels in register drawer and change
machines. Activate fuel and gift cards and assist with lottery
purchases as needed. * Comply with federal and state laws by
requesting personal identification from customers who are
purchasing restricted products such as tobacco and/or alcohol. *
Stock and refill product within the interior and exterior core
register area, cold express cases, bakery and grocery aisles. *
Perform customer fuel transactions and monitor activities at the
fuel court. Stop fuel pumps if necessary. * Prepare all made to
order food and/or beverages according to recipe or customer
specifications. * Stock food and beverage areas with products and
supplies to ensure in stock conditions at all times. Ensure coffee
thermals are filled and working properly. * Ensure the proper
execution of assigned foodservice and beverage programs and
procedures. * Complete cleanliness tasks to ensure all food and
beverage service areas are free of any residue, debris and spills.
* Follow proper coding procedures. Check expiration codes, face and
inspect all items. Pull expired items, document and discard. *
Adhere to the execution of established safety, security, quality
and store operations policies, procedures and practices as outlined
in Wawa's policy manual, training materials and other publications.
* Complete all store housekeeping functions (i.e., cleaning,
dusting, sweeping, mopping, emptying trash, etc.). * Ensure safe
working conditions by maintaining a clean, organized work area in
accordance to standards. * Complete other tasks as assigned by
store management. Essential Functions: * Ability to work well
individually as well as in a team environment * Good communication
skills * Excellent customer service skills * Ability to learn FSRA
process and procedures and demonstrate on a daily basis * Ability
to work overtime as needed * Ability to multi-task in fast paced
environment * Ability to learn and demonstrate all Wawa Safety and
Quality Assurance processes and procedures * Must be able to
perform the following physical behaviors repetitively throughout a
shift: standing, walking, handling, reaching horizontally and
grasping firmly * Must be able to perform the following physical
behaviors frequently throughout a shift: reaching above the
shoulder, reaching below the waist, pushing buttons, bending,
stooping, squatting, crouching, kneeling and pushing * Must be able
to lift and carry up to 35 lbs * Work safely with equipment that
can create and hold very high temperatures using appropriate
personal protective equipment. * Must be at least 16 years old *
Must have reliable transportation * Must wear slip resistant shoes
at all times * Must be able to tolerate exposure to cleaning
products Basic Qualifications: * Pursuit of or high school diploma
or equivalent, preferred * Prior food service and/or customer
service experience preferred Wawa will provide reasonable
accommodation to complete an application upon request, consistent
with applicable law. If you require an accommodation, please
contact our Associate Service Center at asc@wawa.com or
1-800-444-9292. Wawa, Inc. is an equal opportunity employer. Wawa
maintains a work environment in which Associates are treated fairly
and with respect and in which discrimination of any kind will not
be tolerated. In accordance with federal, state and local laws, we
recruit, hire, promote and evaluate all applicants and Associates
without regard to race, color, religion, sex, age, national origin,
ancestry, familial status, marital status, sexual orientation or
preference, gender identity or expression, citizenship status,
disability, veteran or military status, genetic information,
domestic or sexual violence victim status or any other
characteristic protected by applicable law. Unlawful discrimination
will not be a factor in any employment decision.
Keywords: Wawa, Hampton , Customer Service Associate, Other , Hayes, Virginia
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