Host
Company: Denny
Location: Hampton
Posted on: May 25, 2023
|
|
Job Description:
Host/Hostess Come join our Denny's Team! Do you have a "Guest
First" attitude? The Host or Hostess at Denny's greets guests in a
warm, friendly, smiling manner that welcomes them into our
restaurant. The Host/Hostess sets the stage for a positive dining
experience, engaging in friendly conversation with guests as you
perform duties. Whether you are looking for a Career or just some
extra cash, we are open to that! Flexible Schedule Meal Discount
Employee Benefits On the job training Career advancement Position
requirement: Must have reliable transportation Denny's is committed
to providing equal employment opportunity for all persons
regardless of age, race, creed, color, national origin, citizenship
status, religion, sex, sexual orientation, gender identity,
disability, genetic information, military or veteran's status,
criminal background, or any other characteristic protected by
Federal, State, or local law. Host/Hostess Accountability Reporting
to the General Manager and Restaurant Manager, the Host/Hostess
greets and seats guests in a friendly and courteous manner,
receives payment and assists other service personnel as needed to
provide total guest satisfaction. Responds to and addresses guests
concerns. Exhibits Denny's Guiding Principles when interacting with
others. Key Business Areas A "Key Business Area" is an area of
performance in which the Host/Hostess must be successful to meet
their accountabilities. Successful results in Denny's Key Business
Areas are supported by the following behaviors or actions: 1.
Consistently exhibits Denny's Vision, Mission, and Guiding
Principles 2. Greets guests immediately in a friendly manner upon
arrival and acknowledges at departure 3. Demonstrates a sense of
urgency and meets service cycle timing standards 4. Seats guests at
clean, dry tables utilizing proper seating rotation 5. Determines
and provides for any special needs of guests 6. Maintains guest
waiting list and adheres to proper seating order procedures 7.
Describes promotions and suggestively sells while seating guests;
takes initial beverage order 8. Attends to any other guest needs
during the entire dining experience as warranted 9. Demonstrates
safe cash handling procedures in accordance with policy and
accurately completes cash, credit card, and discount transactions
10. Uses proper telephone etiquette 11. Enters and delivers "To Go"
orders correctly 12. Addresses complaints promptly in a courteous
manner, and notifies the supervisor of any issues 13. Assists
service personnel in providing beverage orders and refills, and
clearing and setting tables 14. Willingly assists other team
members without being asked 15. Maintains proper supply of clean
menus 16. Lifts and carries supplies and equipment up to 30 lbs.
17. Demonstrates knowledge of station and floor breakdowns 18.
Possesses strong product and menu knowledge 19. Maintains foyer
area of restaurant to be clean, organized, and inviting to guests
20. Completes all required side-work, including deep cleaning
assignments 21. Adheres to Denny's Brand Standards and internal
policies and procedures 22. Provides courteous service and is
cordial to all team members and guests Essential Functions * Must
have ability to raise a tray weighing up to 25 lbs.
* Must be able to bend, stoop, reach, wipe, lift, and grasp
* Must have sufficient mobility to move and operate in work
area
* Must be able to stand and walk during entire shift
* Must be able hear well in a loud environment to respond to
employee and guest needs
* Must possess basic math skills (add, subtract, multiply, and
divide)
* Must meet any state, county or municipal regulation pertaining to
health risk concerns about food handling
* Must be able to observe and differentiate between monetary
denominations
* Must be able to operate point of sale system
* Must be able to work around potentially hazardous chemicals
Position Qualifications * Must have ability to communicate
effectively in English, both orally and in writing
* Must be able to pass all required tests and training requirements
for the position
* Must be able to work in a team environment
* Meets Denny's uniform and grooming standards and maintains them
throughout the shift
* Must be able to work flexible schedule, including holidays,
nights, and weekends
* Must have excellent guest service skills
* Must be dependable and able to learn basic tasks and follow
instructions
* Must place a value on diversity and shows respect for others
Denny's Guiding Principles 1. Guests First They're more than just
customers or consumers. They are our guests and we invite them into
our homes with open arms. They are the very reason why we are in
business and the center of everything we do. 2. Embrace Openness
Open means so much more than just being open for business 24/7. It
means being open to all people, appetites and budgets. It says we
are open-minded and open to new ideas. Honest, warm and inviting.
Open is the way we think and act every hour of every day. 3. Proud
of Our Heritage We are the classic American diner and proud of
everything that means. Since 1953, we have served quality food and
healthy portions at a fair price. No matter where we are, our light
is always on inviting guests around the world to a place where
everyone is welcome. 4. Hungry to Win At Denny's, we are constantly
looking ahead. We are always moving, striving for more, hungry for
greatness. We are open to fresh, innovative thinking. We believe we
will succeed through teamwork, accountability and pushing the
boundaries of ourselves and our Brand. 5. The Power of We Our
Denny's family is our most important asset. We trust, support and
respect each other and work together for the greater good. We
recognize the contributions of all and empower each and every one
of us to achieve great things. Together, we will celebrate our
successes and have fun doing it. This job description is intended
to describe the general nature and level of work being performed by
the employees assigned to this position. It is not intended to be
an exhaustive list of all duties, responsibilities or tasks which
may be required to be performed in this position. Denny's may
amend, change, or modify the responsibilities and duties of this
position to meet business needs as necessary. ?This job description
does not constitute a contract for employment and may be changed at
the discretion of Denny's with or without notice.
Keywords: Denny, Hampton , Host, Other , Hampton, Virginia
Click
here to apply!
|