Patient Experience Consultant

Company: Sentara
Location: Hampton
Posted on: June 2, 2025

Job Description:

City/StateWilliamsburg, VAWork ShiftFirst (Days)Overview:Sentara Health is currently hiring a full time, day shift Patient Experience Consultant. This will be a shared position between Sentara Williamsburg Regional Medical Center in Williamsburg, VA and Sentara CarePlex Hospital in Hampton, VA, to support Patient Experience for both hospitals. Candidate must be flexible to split their time between both locations, as neededHours

• Monday - Friday: 8am to 4:30pm
• No weekends, No holidaysOverviewThe Patient Experience Consultant is responsible for all levels of internal and external stakeholders to champion and manage continual patient experience programming. Responsible and accountable for the daily operations of one or more healthcare service lines of business. Models and leads professional practices consistent with organizational goals of safety, customer satisfaction and quality for the areas of expertise. Education
  • Bachelor's Level Degree (Required)Experience
    • Three (3) years of previous experience in the following: Project Management, Customer Relations, and Healthcare (Required)We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$60,756.80-$101,254.40. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Benefits: Caring For Your Family and Your Career* Medical, Dental, Vision plans* Adoption, Fertility and Surrogacy Reimbursement up to $10,000* Paid Time Off and Sick Leave* Paid Parental & Family Caregiver Leave * Emergency Backup Care* Long-Term, Short-Term Disability, and Critical Illness plans* Life Insurance* 401k/403B with Employer Match* Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education* Student Debt Pay Down - $10,000* Reimbursement for certifications and free access to complete CEUs and professional development* Pet Insurance * Legal Resources Plan* Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is metSentara Williamsburg Regional Medical Center, a Certified Primary Stroke Center, has 145 licensed beds and features the latest healthcare technologies, serving the region with the life-saving capabilities of an ultra-modern medical center.The hospital offers a full range of medical care from emergency heart catheterization to all-inclusive obstetrics care where patients can stay in one room. The hospital also provides advanced imaging and "smart" operating rooms. Sentara Williamsburg Regional Medical Center has also achieved Magnet recognition, the nation's highest honor for excellence in nursing. We improve health every day, come be a part of the community.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission "to improve health every day," this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Keywords: Sentara, Hampton , Patient Experience Consultant, Other , Hampton, Virginia