Trust & Safety Operational Support, Analyst - Investigations

Company: Indeed
Location: Hampton
Posted on: May 10, 2022

Job Description:

SALARY RANGE

Austin 18.75 - 26.92 USD per hour

YOUR JOB

We are the people behind the scenes of Indeed's search results. We ensure that our results are ranked as best as they can be for our job seekers by seeking out job quality issues and stopping scams or fraud. Beyond search, we invest heavily in ensuring that Indeed has the best data analysis tools available to optimize our recruiting products and run accurate A/B tests. Simply put, we help people get the right jobs.

We're looking for an Analyst to join our growing team here at Indeed.

As a Trust & Safety Operational Support Analyst, you are responsible for protecting the integrity of Indeed's products by working in a team dedicated to monitoring the accuracy and precision of Indeed's moderation processes. You will use these insights to optimize workflows and processes, identify efficiency opportunities, develop scalable solutions for workflows and build out strategies while working cross-functionally with other departments to make product and tool improvements that will shape the future of moderation at Indeed. -

You should be comfortable when asked to perform in-depth analysis and research in a competent and efficient manner. You are able to present your ideas in a clear and succinct way. Once your analysis is complete, you are undaunted by developing, communicating, and implementing a plan that may include sweeping product or policy changes. You recognize exploitations of or gaps in products, policies, and standards, and proactively work toward filling those gaps via product and/or policy revision. You are capable of managing end to end projects associated with departmental goals with a strategic mindset.

RESPONSIBILITIES:

- Investigate daily incoming escalations and requests using multiple platforms and tools; providing a timely resolution and responding to inquiries received from various stakeholders

- Communicate with your peers and cross-functional partners regarding issues, escalations, workflows, projects, and initiatives
- Identify trending issues with our processes and build out action plans to tackle them
- Challenge the status quo working collaboratively as well as independently on projects focused on operational improvement
- Utilize Tableau or similar internal tools to create visualizations of data and make suggestions based on the analysis
- Identify opportunities to create thoughtful content knowledge based articles
- Flex into new workflows beyond your initial scope of work
- Consider the job seeker experience in every facet of your work

WHO YOU ARE

REQUIREMENTS:

- Experience in a Trust & Safety related space is highly preferred -

- Experience working in a high volume queue based environment
- Strong written and verbal communication skills. Able to deliver clear and succinct interpretations of data in a manner accessible to all relevant Indeed teams
- Self-starter, intellectually curious and comfortable operating in a fast-paced, ever-changing environment
- Ability to quickly identify patterns and trends across seemingly unrelated content -
- Capability to validate and explain trends and results compared to outlined success metrics
- Must be organized, positive, proactive, and results-oriented
- Strategic thinker with strong analytical and creative problem-solving skills
- Experience working within a company that has a user generated content environment preferred

WHO WE ARE

We are builders, we are integrators. We create and optimize solutions for a rapidly growing business on a global scale. We work with distributed infrastructure, petabytes of data, and billions of transactions with no limitations on your creativity.

OUR MISSION

As the world's number 1 job site*, our mission is to help all people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

SALARY RANGE DISCLAIMER

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

FAIR CHANCE HIRING

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

OUR POLICIES AND BENEFITS

View Indeed's Applicant Privacy and Accessibility Policies -- -https://www.indeed.com/legal/indeed-jobs

Learn about our global employee perks, programs and benefits - -https://benefits.indeed.jobs/ - -

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

Keywords: Indeed, Hampton , Trust & Safety Operational Support, Analyst - Investigations, Professions , Hampton, Virginia