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IT Client Systems Technician (Security Clearance required)

Company: Applied Research Associates (ARA)
Location: Hampton
Posted on: December 2, 2018

Job Description:

Applied Research Associates, Inc. (ARA) seeks a candidate to perform Tier-1 help desk support and maintenance, troubleshooting, and remediation of customer IT. Support to hardware systems may include desktop computer workstations, VoIP telephones, Video Teleconferencing devices, printers, scanners, cellular smart phones, tablet computers, and laptop computers. The client systems technician may provide support for customer software applications, such as email client, web browsers, and data processing applications. The specialist will provide first-level contact with customers and convey resolutions to issues; track and route trouble tickets; and perform additional client-level IT support. Specific tasks include but are not limited: plan and manage IT project workflows; interact with customers to identify IT problems, expeditiously troubleshoot, and resolve issues; coordinate with external organizations to include Tier-2 and Tier-3 organizations; install systems & implement IT projects; and promote best practices to improve organizational process efficiencies. Security Clearance Requirements TS/SCI--clearance will be required to perform assigned duties. Required Experience Bachelor---s degree in computer science, computer engineering, information management, or equivalent IT degree (experience may be substituted in lieu of degree). At least 2 years of relevant IT system support experience.-- Applicants must possess current DoD 8570 IAT Level II or III certification, such as a CompTIA Security+ certification. Be capable of performing frequent lifting and moving of IT equipment weighing up to 25 pounds. COMPANY INFORMATION: Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 1,100 professionals and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics. At ARA, employees are our greatest assets. The corporation realizes that employee ownership spawns greater creativity and initiative along with higher performance and customer satisfaction levels. ARA gives its employees the tools, training, and opportunities to take more active roles as owners. The culture is challenging; innovation and experimentation are the norm. Employees are eligible for contributions which not only add to the company---s success, but also their own through the Employee Stock Ownership Plan (ESOP). ARA offers competitive salaries (DOE) and a generous benefits package. The motto, ---Engineering and Science for Fun and Profit--- sums up the ARA experience. For additional information and an opportunity to join this unique workplace, please apply at careers.ara.com. *ARAClear--

Keywords: Applied Research Associates (ARA), Hampton , IT Client Systems Technician (Security Clearance required), Professions , Hampton, Virginia

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