Level 3 Help Desk Technician
Posted on: December 2, 2018
Job Description:The candidate will establish and implement scanning and remediation procedures to ensure all end-user workstations are updated and compliant. Establish and use schedules and processes to maintain a high scan-patch-scan battle rhythm. Install, relocate, upgrade, change, and modify user equipment to ensure maximum availability and utilization of IT assets (e.g., phone systems, computer workstations, printers, and other associated peripherals). Install accredited software applications as directed and provide support either remotely or onsite, depending on requirements. Follow established work standards, methods and controls for preventative, scheduled, and unscheduled maintenance actions, to include Authorized Service Interruptions (ASI). Provide specific support to VIPs to accommodate their demanding schedules, workload, and status. Be able to interface with customers to interpret malfunctions and prescribe corrective actions for both hardware and software issues. Must be familiar with the ISR community and specialize information systems. Use DRA, Active Directory, IAO Express, and ARS to create accounts, grant permissions and provision accounts. Manage, support, and troubleshoot both fixed and portable VTC suites and all system elements (e.g., video cameras, projection screens, speakers, control consoles, control software), including initial installation, connection, and configuration, as well as ongoing day-to-day setup, scheduling, and operational assistance for conducting VTCs. Establish processes and scheduling tools to ensure VTC sessions are established at least 30 minutes prior to their scheduled times. Provide day-to-day support for distributed computing equipment, including TACLAN, software, and peripheral devices as required. Must possess excellent verbal and written communication and IT-related research and problem-solving skills High school education or equivalent and 4 years' technical training and Help Desk related experience. Must have Computing Environment (CE) Training consistent with IAT Level II CompTIA Security certification. Must Possess a current TS/SCI
Keywords: Leidos, Hampton , Level 3 Help Desk Technician, Professions , Hampton, Virginia
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