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Desktop Support Technician

Company: Peraton
Location: Hampton
Posted on: June 9, 2019

Job Description:

Overview
The Desktop Support Technician is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling mission success.

Responsibilities
What you'll do...

  • Unpacking and setting up PCs
  • Installing PC operating systems via scripted install packages
  • Installing application software on PCs via scripted install packages
  • Providing basic user support for the software; PC, telephone and video troubleshooting when operation errors occur
  • Providing limited support related to microcomputer networks and providing user training in basic hardware and software functions.
  • Performs all administration involved with PC (desktop/notebooks) distribution including
  • Performing inventory on software and computer stock and making request for order or ordering new equipment
  • Performs service center technology support which may include duties such as installing an IP phone, installing COTS - GOTS software using scripts and install packages, service center technology trouble shooting when operation errors occur
  • Work closely with other members of Service Operations team, Service Design and Service Transition personnel and other IT technical and applications staff.
  • Support network and locally attached printers
  • Use of the Support Center ticket database to track, update and close tickets.
  • Create and maintain documentation to help train employees resolve day to day issues and knowledge transfer.
  • Identify and execute process improvements and other enhancements that improve operational efficiency.

    Qualifications
    You'd be a great fit if you...
    • Bachelor's degree and 4 years' relevant experience, or additional 4 years' experience without a degree.
    • DoD 8570 IAT Level II certification - CompTIA Security+ SECURITY CLEARANCE
      • Must possess a TS/SCI security clearance and be able to maintain the clearance.

        About Peraton
        Are you ready to join the next-generation of national security? Peraton is a fresh name in the industry with an established portfolio and legacy going back more than a century. We work differently than our peers - with agility, the freedom to innovate, an entrepreneurial spirit and a culture of responsibility. As part of the Peraton team, you'll be part of our movement to build a great company, solve the most daunting challenges facing mankind today, to protect and promote freedom around the world, and to secure our future, for our families, our communities, our nation, and our way of life.

        EEO Statement
        We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

Keywords: Peraton, Hampton , Desktop Support Technician, Professions , Hampton, Virginia

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