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Business Support Analyst Lead

Company: USAA
Location: Hampton
Posted on: November 6, 2019

Job Description:

Purpose of JobWe are currently seeking a talented Business Support Analyst Lead for one of the following locations: San Antonio, Phoenix, Tampa, Colorado Springs, Plano or Chesapeake office.

Conducts analysis and evaluation of business data to identify solutions to moderate to complex business problems. Works to ensure operational processes are integrated and effective across the organization. Implements business strategy and goals through the collection, analysis, review, reporting, documentation and communication of business needs and requirements. Manipulates data for research to support the business in identifying problems and solutions.Job RequirementsTasks:

  • Recommends changes in methods or procedures to increase efficiency, as necessary.
  • Applies subject-matter-expert functional knowledge to produce complex work deliverables in support of departmental initiatives.
  • Manages broad functional projects and/or participates as a SME project resource on larger initiatives.
  • Identifies opportunities and facilitates significant improvements to processes and systems.
  • Performs complex tasks under minimal supervision and has discretion to deviate from established procedures and guidelines.
  • Serves as a team lead and may be a proxy for middle-management leadership.
  • Coaches and provides on-the-job training for other team members.Minimum Education
    • Bachelor's Degree -
    • 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.Minimum Experience
      • 8 or more years of related experience and accountability for complex tasks and/or projects required.
      • Subject-matter-expert knowledge of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products required.
      • Subject-matter-expert level of business acumen in the areas of the business operations, industry practices and emerging trends required.*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. - This will take approximately 5 minutes. - Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.Preferred Experience:
        • 3+ years' experience & proven expertise in operational planning, forecasting, staffing and capacity modeling
        • 5+ years' experience in leveraging multiple sources of data, understanding benefits & limitations and building relevant business assumptions for analytics to enable business recommendations / decisions
        • 3+ years' experience creating cost benefit analysis/business cases used to support decision making, including for strategic investments
        • Demonstrated understanding of operational processes, demand, workload, benchmarks & staffing
        • Demonstrated application of advanced analytics using Excel and Minitab / SAS EG, including but not limited to report building, descriptive statistics, predictive modeling and simulation
        • 2+ years' experience in a role requiring periodic interactions and recommendation building for executive leadershipThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. - Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is not available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement) or must have manager's approval prior to posting.Last day for internal candidates to apply to the opening is 11/04/19 by 11:59 pm CST time.

Keywords: USAA, Hampton , Business Support Analyst Lead, Professions , Hampton, Virginia

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