Player Services Representative ($15/hour &Tips)
Company: COLONIAL DOWNS GROUP LLC
Posted on: November 18, 2021
Position Summary: Performs all transactions presented. Serves as
guest contact and key data entry clerk for Players Card database
information. Provides retail services in the gift shop.Essential
Duties and Responsibilities: A review of this description has
excluded the marginal functions of this job which are incidental to
the performance of fundamental job duties. All duties or
requirements are essential job functions. This job description in
no way states or implies that these are the only duties to be
performed by the employee occupying this position. Employees will
be expected to follow any other job-related instruction and to
perform any other job-related duties requested by their supervisor.
This document does not create an employment contract, implied or
otherwise, other than an "at-will" employment relationship.1.
Provides next-level guest service to internal and external guests.
Demonstrates #AddLife culture in all interactions with guests and
co-workers.2. Responsible for fostering an environment of support
and motivation for Team Members.3. Maintains confidentiality of all
privileged information in accordance with established procedures
with company policy and state regulations.4. Responsible for
performing verifications on loose and bundled money, coin
transactions and check cashing.5. Processes jackpots, cashes
checks, redeems valid gaming vouchers received from patrons for an
equivalent amount of cash and redeems chips for cash. Other
transactions types may occur.6. Safeguards company assets and
adheres to all player services policies and procedures to include
Internal Control Policies and Procedures, state regulations, Bank
Securities Act, Title 31 Rules and Regulations, and the company's
Responsible Gaming Plan.7. Maintains and is held accountable for
all funds entrusted on an assigned shift.8. Balances all money
transactions and paperwork.9. Handle guest financial
transactions.10. Monitors for fraud, forged/counterfeit currency
and/or vouchers or chips.11. Balances all funds under his/her
responsibility and prepare reconciliation reports accordingly.12.
Ensures, always, that the cash inventory is well secured.13.
Identifies and gathers information on valuable guests through
observation, analysis, personal contact, and service.14. Executes
guest loyalty, relationships, and direct marketing programs.
Provides services to respond to guest requirements.15. Accurately
and efficiently performs data entry tasks associated with Players
Club memberships.16. Records and reports database information to
management; may assist in updating database files.17. Possesses and
maintains thorough knowledge of all special events, promotions,
advertising campaigns and community events.18. Displays superior
people skills and project mature presence and confidence.19.
Conducts informal surveys and queries.20. Becomes an expert of the
player tracking system software.21. Follows all standard operating
procedures and cash handling procedures.22. Maintains inventory and
orderly / neat presentation of retail merchandise.23. Performs
duties related to stocking of inventory.24. Issues free play, up to
authorized limit, and food coupons to guests.25. Resolves problems
that are within the position's scope of authority and recommends
courses of action to resolve problems that are beyond the scope of
authority to the position's supervisor.26. Keeps position
supervisor informed of relevant activities.27. Other duties as
assigned.Regulatory and Compliance Responsibilities: In addition to
the other duties described herein, each Team Member has the
following responsibilities related to compliance with laws and
regulations. Attend required training sessions offered by the
Company. Obtain and retain required license(s). Perform the duties
described in compliance with local laws and regulations. Take the
necessary steps to ensure minors are not allowed to gamble or
loiter in gambling areas, drink alcoholic beverages, or purchase
tobacco. Have knowledge of the ordinances, regulations, laws,
policies, and procedures relating to the Team Member's department.
Have knowledge of the Property's programs to address problem
gaming. Report any acts of wrongdoing of which the Team Member may
have knowledge.Position Qualifications: High school diploma or GED.
Banking and guest service experience preferred. Proficiency with
menu-driven programs required; Word and Excel preferred. Must be
able to formulate and communicate ideas.Certificates, Licenses, and
Registrations: Virginia Racing Commission LicenseA list of physical
demands, equipment, & work environment demands can be reviewed in
Human Resources. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.The statements herein are intended to describe the
general nature and level of work being performed by employees and
are not to be construed as an exhaustive list of responsibilities,
duties, and skills required of personnel so classified.
Furthermore, they do not establish a contract for employment and
are subject to change at the discretion of the employer.
Keywords: COLONIAL DOWNS GROUP LLC, Hampton , Player Services Representative ($15/hour &Tips), Sales , Hampton, Virginia
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